Technology Support Lead

JPMorgan Chase & Co.; Fatih; In loco; TRY 180.000 - 300.000; Tempo pieno

Descrizione del lavoro

JPMorgan Chase & Co. seeks a Technology Support Lead to oversee operational stability, availability, and performance of production services within the Employee Platform.

You will lead technologist teams, drive AI-assisted incident triage, and ensure secure, compliant delivery across on-premises and cloud environments. Responsibilities include incident/problem/change management, monitoring production environments, and communicating resolutions to stakeholders while applying reuse-first,

Competenze

• Bachelor's degree in a technology-related field (or equivalent practical experience).
• 7+ years of broad, complex, large-scale cross-functional technology delivery/support experience.
• Proven leadership/people management and coordination skills.
• Experience using enterprise-authorized AI capabilities to support production operations.

Mansioni

• Lead teams delivering end-to-end application or infrastructure service for business operations.
• Adopt enterprise AI capabilities to improve incident triage speed with human-in-the-loop validation.
• Manage incident, problem, and change management for full stack technology systems.
• Monitor production environments, use observability tools, and communicate issues to stakeholders.
• Apply AI-assisted practices to identify recurring interruption patterns and validate remediation actions.

Conoscenze

Leadership

AI capabilities

Incident management

Cloud & on-premises

Observability

ITIL frameworks

Formazione

Bachelor's degree in technology or equivalent

Descrizione del lavoro

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Corporate Sector for Employee Platform business, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Leads team adoption of enterprise-authorized AI capabilities within the work environment to improve incident triage speed and consistency (e.g., synthesizing operational signals into prioritized actions), with human-in-the-loop validation and appropriate handling of sensitive data.
• Execute policies and procedures that ensure operational stability and availability and lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Monitor production environments for anomalies, address issues, drive evolution of utilization of standard observability tools, and **escalate** and communicate issues and solutions to business and technology stakeholders through incident resolution and service restoration
• Applies reuse-first, AI-assisted practices across incident/problem/change routines to identify recurring interruption patterns and validate remediation actions aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills

• Bachelor's degree in a technology-related field (or equivalent practical experience) plus 7+ years of broad, complex, large-scale cross-functional technology delivery/support experience (ideally in financial services/large enterprises), along with proven leadership/people management and strong coordination, prioritization, and activity management skills.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production operations workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and ensuring outcomes align to operational, security, and auditability expectations.
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework