Technology Support Lead

JPMorgan Chase & Co.; Şişli; On-site; TRY 900,000 - 1,300,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Technology Support Lead in Corporate Sector for Employee Platform operations. You will oversee production services, drive stability, and guide day-to-day maintenance to ensure a seamless user experience across the enterprise.

You will lead teams, promote AI-enabled incident management, and ensure security and auditability while coordinating with stakeholders across on-premises and cloud environments.

Qualifications

• Bachelor's degree in technology plus 7+ years of cross-functional technology delivery experience.
• Experience using enterprise AI capabilities to support production operations.
• Ability to validate AI-assisted incident recommendations before action, with data sensitivity awareness.

Responsibilities

• Lead teams delivering end-to-end application or infrastructure service for business operations.
• Adopt enterprise AI capabilities to improve incident triage speed and consistency with human-in-the-loop validation.
• Execute policies to ensure stability, availability, and performance; lead incident, problem, and change management.
• Monitor production environments for anomalies and escalate issues with clear communication to stakeholders.
• Apply AI-assisted practices to identify recurring interruptions and validate remediation aligned to resiliency and security.

Skills

Leadership

Cross-functional delivery

AI in operations

Incident management

Observability

ITIL

Education

Bachelor's degree in technology

Job description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Corporate Sector for Employee Platform business, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Leads team adoption of enterprise-authorized AI capabilities within the work environment to improve incident triage speed and consistency (e.g., synthesizing operational signals into prioritized actions), with human-in-the-loop validation and appropriate handling of sensitive data.
• Execute policies and procedures that ensure operational stability and availability and lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Monitor production environments for anomalies, address issues, drive evolution of utilization of standard observability tools, and **escalate** and communicate issues and solutions to business and technology stakeholders through incident resolution and service restoration
• Applies reuse-first, AI-assisted practices across incident/problem/change routines to identify recurring interruption patterns and validate remediation actions aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills

• Bachelor's degree in a technology-related field (or equivalent practical experience) plus 7+ years of broad, complex, large-scale cross-functional technology delivery/support experience (ideally in financial services/large enterprises), along with proven leadership/people management and strong coordination, prioritization, and activity management skills.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production operations workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and ensuring outcomes align to operational, security, and auditability expectations.
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework