Patient Experience Front Desk Specialist

Mercy; Ortahisar; On-site; TRY 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

The ideal candidate will have a high school diploma or equivalent, strong communication skills, and the ability to maintain confidentiality while supporting a compassionate healthcare environment.

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Ability to maintain confidentiality and follow privacy policy.

Responsibilities

• Manage front desk operations and workflows to ensure a positive patient experience.
• Serve as the first point of contact for patients and visitors.
• Maintain privacy and comply with policy/procedure.

Skills

Communication

Data entry

Word processing

Customer service

Accuracy

Confidentiality

Adaptability

Front desk training

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

The ideal candidate will have a high school diploma or equivalent, strong communication skills, and the ability to maintain confidentiality while supporting a compassionate healthcare environment.