Patient Service Representative - Marshfield - Days - FT

Mercy; Of; On-site; TRY 1,762,000 - 2,349,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Retirement match

Job summary

Mercy Clinic Springfield - Family Medicine Marshfield is seeking a Patient Service Representative. This full-time role involves greeting patients, scheduling visits, handling insurance info and data entry, and supporting physicians and clinic staff.

New hires attend Clinic Core Front Desk Training. Mercy offers comprehensive benefits and a supportive team culture focused on compassionate care and superior service.

Qualifications

• High school diploma or equivalent.
• One year of applicable medical office experience.
• New hire must attend Clinic Core Front Desk Training through Clinical Education.

Responsibilities

• Greets, instructs, directs and schedules patients and visitors.
• Retrieves insurance and patient information and secures signatures.
• Enters patient information into the computer and handles calls and appointments.
• Monitors physician schedules and assists with office communications.
• Answers questions on insurance, benefits and referrals as needed.

Skills

Customer Service

Medical Office

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”

Position Details:

Mercy Clinic Springfield - Family Medicine Marshfield

Full-Time: Monday - Friday

Days

Overview:

The Patient Service Representative greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enter new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals.

Qualifications:

Patient Service Representative

• Education: High school diploma or equivalent.
• Experience Preferred: One year of applicable medical office experience.

New hire must attend Clinic Core Front Desk Training through Clinical Education.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

• medical, dental, and vision coverage
• paid time off
• tuition support
• matched retirement plans for team members working 32+ hours per pay period

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.