Patient Service Representative - Nixa Primary Care (Full Time)

Mercy; Ortahisar; On-site; TRY 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

The ideal candidate will have a high school diploma or equivalent, strong communication skills, and the ability to maintain confidentiality while supporting a compassionate healthcare environment.

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Ability to maintain confidentiality and follow privacy policy.

Responsibilities

• Manage front desk operations and workflows to ensure a positive patient experience.
• Serve as the first point of contact for patients and visitors.
• Maintain privacy and comply with policy/procedure.

Skills

Communication

Data entry

Word processing

Customer service

Accuracy

Confidentiality

Adaptability

Front desk training

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications:

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.