Patient Coordinator

Antalya Dental A.R.T.; Aksu; On-site; TRY 240,000 - 320,000; Full time

Job summary

Antalya Dental ART is seeking a proactive Patient Coordinator to bridge the clinic and international patients. You will manage patient journeys from initial consultation to post-treatment care, delivering high-touch service and clear communication.

The role requires native or fluent German and strong English, a relevant bachelor's degree, and experience in medical front-office or translation. On-site in Aksu, Antalya.

Qualifications

• Native or fluent German (C1/C2) and strong English (B2) required.
• Bachelor’s degree in translation, German/English studies, or equivalent.
• Experience in patient coordination or medical front-office roles.
• Proficiency in MS Office and scheduling systems.

Responsibilities

• Be the primary contact for international patients and provide ongoing support.
• Translate verbally and liaise between dental team and patients.
• Explain treatment plans and procedures in German.
• Schedule appointments and manage follow-up communications.
• Handle front-desk coordination and accurate record-keeping.
• Collaborate with clinical and sales teams to ensure smooth patient journeys.

Skills

German (C1/C2)

English (B2)

Interpersonal skills

Cross-cultural empathy

Multitasking

Customer service

Education

Bachelor's in Translation & Interpreting

Bachelor's in German/English Lang & Lit

Tools

MS Office

Scheduling systems

Job description

We’re Hiring: Patient Coordinator (German & English Speaking)

• Industry: Medical Tourism | Dental Care
• Working Hours: Monday - Saturday | 09:00 - 18:00
• Location: Aksu, Antalya, Türkiye (On-site)

About Antalya Dental ART

Antalya Dental ART is redefining the dental tourism experience. Operating from our modern 14,000 m² state-of-the-art facility in Antalya, we merge world-class clinical care with a tranquil, wellness-focused atmosphere. We provide international patients with comprehensive dental solutions in an environment designed for total comfort and peace of mind.

Role Overview

We are seeking a proactive, client-focused Patient Coordinator to serve as the primary bridge between our clinic and our international patients. In this role, you will manage patient journeys from initial consultation through post-treatment care, delivering high-touch customer service, clear communication, and seamless coordination.

Key Responsibilities

• Act as the dedicated point of contact for international patients, providing warm welcomes and continuous support throughout their clinic visits.
• Provide accurate verbal translation and liaison support between dental specialists and patients during consultations and treatment briefings.
• Clearly communicate treatment plans, schedules, and clinical procedures in native or fluent German.
• Coordinate patient schedules, appointment bookings, and follow-up communication via phone, email, and messaging platforms.
• Manage front-desk coordination, administrative check-ins, and accurate record-keeping.
• Collaborate closely with clinical and medical tourism sales teams to ensure a frictionless patient journey.

Qualifications & Requirements

• Languages: Native or fluent (C1/C2) German is required; professional proficiency (B2 minimum) in English is mandatory.
• Education: Bachelor’s degree in Translation & Interpreting, German/English Language & Literature, or related fields (or equivalent certified language proficiency at C1/C2 level).
• Experience: Demonstrated background in patient coordination, medical translation, guest relations, or dental/healthcare front-office operations.
• Technical Skills: Proficiency in MS Office (Word, Excel, Outlook) and clinic scheduling systems.
• Core Competencies: Exceptional interpersonal skills, cross-cultural empathy, meticulous attention to detail, and the ability to multitask in a dynamic environment.
• Advantage: Prior familiarity with dental or medical terminology is a strong plus.