OTT Support Engineer

BGTS International; Fatih; On-site; TRY 420,000 - 640,000; Full time

Job summary

BGTS International is looking for a Video Backend Support Engineer to ensure the reliability of our client’s OTT video delivery platform. You will monitor encoding and delivery systems, provide live-event coverage, and handle first-line incidents with runbooks, escalating when needed.

You will work with CMS and video back-end teams, documenting incidents and contributing to post-incident reviews to prevent recurrence and improve response. Strong scripting and QoE monitoring skills are valued.

Qualifications

• University degree in Electronic, Electronics & Communications, Computer, or a related engineering field.
• +3 years experience in broadcast systems, digital television, or OTT environments.
• Understanding of video standards and formats — SD/HD/UHD, MPEG-TS, HLS, DASH.
• Understanding of CDN-based content delivery with providers such as Akamai, CloudFront, or similar.
• Experience with OTT video backend systems such as Harmonic VOS360, AWS Elemental, Unified Streaming and Ateme Titan.
• Understanding of DRM technologies (PlayReady, Widevine, FairPlay).
• Experience with monitoring and QoE tools such as Conviva, Grafana, Elasticsearch, Prometheus, Telestream, or TAG.
• Basic scripting ability (Shell, Python) for operational tasks and automation.
• Good understanding of the demands of a live, automated broadcast environment.
• Comfortable working from runbooks and following structured operational procedures.
• Strong analytical thinking, troubleshooting, and problem-solving skills.
• Experience with runbooks, PIR processes, vendor escalation, and Jira.

Responsibilities

• Monitor the health and performance of system encoding and video delivery systems — origin, CDN, packaging, and delivery — during and around live and events.
• Provide shift-based operational coverage aligned to the live-event calendar, ensuring services are watched during high-traffic windows.
• Detect, triage, and resolve first-line incidents using operational runbooks; carry out known fixes and configuration steps within defined procedures.
• Monitor viewer experience (QoE) and act on degradations in startup time, rebuffering, and playback errors.
• Escalate to engineering and to third-party vendors when an issue is beyond first-line scope, and follow escalations through to resolution.
• Support CMS and video back-end related issues in coordination with engineering.
• Record all incidents in the incident reporting system, and contribute findings to post-incident reviews to prevent recurrence and improve future response.
• Ensure clean handover and hand-back of live systems, confirming services are fully operational before returning them to live use.
• Help keep runbooks, reference pages, and operational documentation current, flagging gaps to the responsible engineers.

Skills

Broadcast systems

OTT environments

Video standards (SD/HD/UHD, MPEG-TS, H

CDN delivery (Akamai, etc.)

OTT backend systems (Harmonic VOS360,

DRM technologies (PlayReady, Widevine,

QoE monitoring tools (Conviva, Grafana

Scripting (Shell, Python)

Live broadcast operations

Runbooks and incident response

Jira and vendor escalation

Education

Bachelor's degree in Electronic / Communications / Computer

Tools

Harmonic VOS360

AWS Elemental

Unified Streaming

Ateme Titan

Conviva

Grafana

Elasticsearch

Prometheus

Telestream

TAG

Job description

BGTS is a software and technology solutions company, powered by over 1,800 professionals. With more than 25 years of experience in digital transformation & engineering, technology consulting, and enterprise service management, we empower our clients to achieve success through a combination of engineering expertise and industry insight.

We are looking for a Video Backend Support Engineer to join our client’s team and help ensure the reliability and operational continuity of their OTT video delivery platform.

Responsibilities

• Monitor the health and performance of system encoding and video delivery systems — origin, CDN, packaging, and delivery — during and around live and events.
• Provide shift-based operational coverage aligned to the live-event calendar, ensuring services are watched during high-traffic windows.
• Detect, triage, and resolve first-line incidents using operational runbooks; carry out known fixes and configuration steps within defined procedures.
• Monitor viewer experience (QoE) and act on degradations in startup time, rebuffering, and playback errors.
• Escalate to engineering and to third-party vendors (Harmonic, Unified Streaming, Akamai, and others) when an issue is beyond first-line scope, and follow escalations through to resolution.
• Support CMS and video back-end related issues in coordination with engineering.
• Record all incidents in the incident reporting system, and contribute findings to post-incident reviews to prevent recurrence and improve future response.
• Ensure clean handover and hand-back of live systems, confirming services are fully operational before returning them to live use.
• Help keep runbooks, reference pages, and operational documentation current, flagging gaps to the responsible engineers.

Qualifications

• University degree in Electronic, Electronics & Communications, Computer, or a related engineering field.
• +3 years experience in broadcast systems, digital television, or OTT environments.
• Understanding of video standards and formats — SD/HD/UHD, MPEG-TS, HLS, DASH.
• Understanding of CDN-based content delivery with providers such as Akamai, CloudFront, or similar.
• Experience with OTT video backend systems such as Harmonic VOS360, AWS Elemental, Unified Streaming and Ateme Titan.
• Understanding of DRM technologies (PlayReady, Widevine, FairPlay).
• Experience with monitoring and QoE tools such as Conviva, Grafana, Elasticsearch, Prometheus, Telestream, or TAG.
• Basic scripting ability (Shell, Python) for operational tasks and automation.
• Good understanding of the demands of a live, automated broadcast environment.
• Comfortable working from runbooks and following structured operational procedures.
• Strong analytical thinking, troubleshooting, and problem-solving skills.
• Experience with runbooks, PIR processes, vendor escalation, and Jira.