Video Backend Support Engineer

Vizyoner Bilişim ve Yönetim Dan.Ltd.Şti.; Beşiktaş; Hybrid; TRY 240,000 - 360,000; Full time

Job summary

Vizyoner Bilişim ve Yönetim Dan.Ltd.Şti. seeks a Video Support Engineer to safeguard TOD's live and VOD operations across origin, CDN, packaging, and video backend. You will work in shift-based coverage, handling incidents per runbooks and coordinating with engineering and vendors.

The role requires strong knowledge of OTT systems, video standards, and monitoring tools, plus scripting ability. Remote or hybrid work options apply for live-event coverage.

Qualifications

• University degree in electronic, communications, computer, or related engineering field.

Responsibilities

• Monitor health and performance of TOD encoding and video delivery systems during live and VOD events.
• Provide shift-based operational coverage aligned to live-event calendar.
• Detect, triage, and resolve first-line incidents using runbooks; apply known fixes per procedures.
• Monitor viewer experience (QoE) and address degradations in startup time, rebuffering, and playback errors.
• Escalate to engineering and vendors when issues exceed first-line scope and guide resolutions.
• Support CMS and video back-end issues with engineering.
• Record incidents in the reporting system and contribute to post-incident reviews.
• Ensure clean handovers of live systems and confirm readiness before going live.
• Keep runbooks and reference materials current; flag gaps to engineers.
• Complete assigned tasks to a high standard within agreed timeframes, coordinating team activities.

Skills

Broadcast ops

OTT video

CDN delivery

Scripting (Shell/Python)

English fluency

Operational runbooks

Shift coverage

Troubleshooting

Analytical thinking

Vendor escalation

Education

Bachelor's degree in Electronic/Communications/CS

Tools

Harmonic VOS360

AWS Elemental

Unified Streaming

Ateme Titan

Grafana

Elasticsearch

Prometheus

Telestream

Conviva

Job description

The Video Support Engineer is part of the team responsible for the monitoring, first-line support, and operational continuity of TOD — our OTT encoding and video delivery platform, spanning origin, multi-CDN delivery, packaging, and the video backend. Working shift-based coverage aligned to the live-event calendar (including live sports on evenings and weekends either remote or on site/Hybrid), you keep video services healthy during events, detect and triage issues, execute operational runbooks, and elevate to engineering and vendors when needed. You also help keep runbooks, reference material, and incident records accurate so the team's operational knowledge improvesover time.

Responsibilities

• -Monitor the health and performance of TOD encoding and video delivery systems — origin, CDN, packaging, and delivery — during and around live and VOD events.
• -Provide shift-based operational coverage aligned to the live-event calendar, ensuring services are watched during high-traffic windows.
• -Detect, triage, and resolve first-line incidents using operational runbooks; carry out known fixes and configuration steps within defined procedures.
• -Monitor viewer experience (QoE) and act on degradations in startup time, rebuffering, and playback errors.
• -Escalate to engineering and to third-party vendors (Harmonic, Unified Streaming, Akamai, and others) when an issue is beyond first-line scope, and follow escalations through to resolution.
• -Support CMS and video back-end related issues in coordination with engineering.
• -Record all incidents in the incident reporting system, and contribute findings to post-incident reviews to prevent recurrence and improve future response.
• -Ensure clean handover and hand-back of live systems, confirming services are fully operational before returning them to live use.
• -Help keep runbooks, reference pages, and operational documentation current, flagging gaps to the responsible engineers.
• -Complete assigned tasks to a high standard within agreed timeframes, coordinating with the team on planned and unplanned activities.

Qualifications

• -University degree in Electronic, Electronics & Communications, Computer, or a related engineering field.
• -Min.3 years experience in broadcast systems, digital television, or OTT environments.
• -Understanding of video standards and formats — SD/HD/UHD, MPEG-TS, HLS, DASH.
• -Understanding of CDN-based content delivery with providers such as Akamai, CloudFront, or similar.
• -Experience with OTT video backend systems such as Harmonic VOS360, AWS Elemental, Unified Streaming and Ateme Titan.
• -Understanding of DRM technologies (PlayReady, Widevine, FairPlay).
• -Experience with monitoring and QoE tools such as Conviva, Grafana, Elasticsearch, Prometheus, Telestream, or TAG.
• -Basic scripting ability (Shell, Python) for operational tasks and automation.
• -Good understanding of the demands of a live, automated broadcast environment.
• -Comfortable working from runbooks and following structured operational procedures.
• -Strong analytical thinking, troubleshooting, and problem-solving skills.
• -Experience with runbooks, PIR processes, vendor escalation, and Jira.
• -Fluent in English; able to drive readiness across teams without direct authority.
• -Preferred: Harmonic VOS360, Akamai, dashboarding (Grafana/ELK), SSAI/ad insertion, or live sports streaming experience.