Video Backend Support Engineer

BilgeAdam Technologies GmbH; Turkey; Hybrid; TRY 300,000 - 540,000; Full time

Job summary

BilgeAdam Technologies GmbH in Turkey is seeking a Video Support Engineer to join the live events operations team. You will monitor TOD encoding and delivery, perform first-line incident response, and keep services healthy during broadcasts, with shift-based coverage.

You will troubleshoot IPTV and OTT workflows, work with Harmonic, Akamai and other vendors, maintain runbooks, and contribute to post-incident reviews.

Qualifications

• University degree in a related engineering field.
• 3+ years experience in broadcast systems, DTV, or OTT environments.
• Understanding of video standards and formats — SD/HD/UHD, MPEG-TS, HLS, DASH.
• Experience with CDN-based content delivery (Akamai, CloudFront).
• Experience with OTT video backends (Harmonic VOS360, AWS Elemental, Unified Streaming, Ateme Titan).
• Understanding of DRM technologies (PlayReady, Widevine, FairPlay).
• Experience with monitoring and QoE tools (Conviva, Grafana, Elasticsearch, Prometheus, Telestream, TAG).
• Basic scripting (Shell, Python) for operational tasks.

Responsibilities

• Monitor the health and performance of TOD encoding and video delivery during live events.
• Provide shift-based operational coverage aligned to live-event calendars.
• Detect, triage, and resolve first-line incidents using runbooks and predefined procedures.
• Monitor viewer experience (QoE) and address degradations in startup time, buffering, and playback errors.
• Escalate to engineering and third-party vendors when needed and follow through to resolution.
• Support CMS and video back-end issues in coordination with engineering.
• Record incidents and contribute to post-incident reviews to prevent recurrence.
• Ensure clean handover and operational readiness of live systems.
• Maintain runbooks and reference materials and flag gaps to engineers.
• Complete tasks to a high standard within agreed timeframes.

Education

University degree in Electronic, Electronics & Communications, Computer, or a related engineering field

Tools

Harmonic VOS360

AWS Elemental

Unified Streaming

Ateme Titan

Conviva

Grafana

Elasticsearch

Prometheus

Telestream

Jira

Shell scripting

Python

Job description

The Video Support Engineer is part of the team responsiblefor the monitoring, first-line support, and operational continuity of TOD — ourOTT encoding and video deliveryplatform, spanning origin, multi-CDN delivery,packaging, and the video backend. Working shift-based coverage aligned to thelive-event calendar (including live sports on evenings and weekends eitherremote or on site/Hybrid), you keep video services healthy during events,detect and triage issues, execute operational runbooks, and escalatet to engineeringand vendors when needed. You also help keep runbooks, reference material, andincident records accurate so the team's operational knowledge improves overtime.

Responsibilities

• - Monitor the health and performance of TOD encoding and video deliverysystems — origin, CDN, packaging, and delivery — during and around live and VODevents.
• - Provide shift-based operational coverage aligned to the live-eventcalendar, ensuring services are watched during high-traffic windows.
• - Detect, triage, and resolve first-line incidents using operationalrunbooks; carry out known fixes and configuration steps within definedprocedures.
• - Monitor viewer experience (QoE) and act on degradations in startup time,rebuffering, and playback errors.
• - Escalate to engineering and to third-party vendors (Harmonic, UnifiedStreaming, Akamai, and others) when an issue is beyond first-line scope, andfollow escalations through to resolution.
• - Support CMS and video back-end related issues in coordination withengineering.
• - Record all incidents in the incident reporting system, and contributefindings to post-incident reviews to prevent recurrence and improve futureresponse.
• - Ensure clean handover and hand-back of live systems, confirming servicesare fully operational before returning them to live use.
• - Help keep runbooks, reference pages, and operational documentationcurrent, flagging gaps to the responsible engineers.
• - Complete assigned tasks to a high standard within agreed timeframes,coordinating with the team on planned and unplanned activities.

Requirements

Qualifications

• - University degree inElectronic, Electronics & Communications, Computer, or a relatedengineering field.
• - Min.3 years experience in broadcast systems, digitaltelevision, or OTT environments.
• - Understanding of videostandards and formats — SD/HD/UHD, MPEG-TS, HLS, DASH.
• - Understanding of CDN-basedcontent delivery with providers such as Akamai, CloudFront, or similar.
• - Experience with OTT video backend systems such as HarmonicVOS360, AWS Elemental, Unified Streaming and Ateme Titan.
• - Understanding of DRMtechnologies (PlayReady, Widevine, FairPlay).
• - Experience with monitoring andQoE tools such as Conviva, Grafana, Elasticsearch, Prometheus, Telestream, orTAG.
• - Basic scripting ability (Shell,Python) for operational tasks and automation.
• - Good understanding of thedemands of a live, automated broadcast environment.
• - Comfortable working fromrunbooks and following structured operational procedures.
• - Strong analytical thinking,troubleshooting, and problem-solving skills.
• - Experience with runbooks, PIRprocesses, vendor escalation, and Jira.
• - Fluent in English; able todrive readiness across teams without direct authority.
• - Preferred: Harmonic VOS360,Akamai, dashboarding (Grafana/ELK), SSAI/ad insertion, or live sports streamingexperience.