Video Backend Support Engineer

BGTS International; Beşiktaş; On-site; TRY 450,000 - 650,000; Full time

Job summary

BGTS International is seeking a Video Backend Support Engineer to ensure the reliability of our client’s OTT video delivery platform. You will monitor live and VOD services, troubleshoot first-line incidents, and support encoding, packaging, CDN delivery, and streaming.

The role requires 3+ years in broadcast/OTT environments, strong English, and experience with Harmonic VOS360, AWS Elemental, and CDN technologies. Collaboration with engineering and vendors is essential.

Qualifications

• University degree in Electronic, Electronics & Communications, Computer, or a related engineering field.
• +3 years experience in broadcast systems, digital television, or OTT environments.
• Understanding of video standards and formats — SD/HD/UHD, MPEG-TS, HLS, DASH.
• Experience with OTT video backend systems such as Harmonic VOS360, AWS Elemental, Unified Streaming and Ateme Titan.
• Understanding of DRM technologies (PlayReady, Widevine, FairPlay).
• Experience with monitoring and QoE tools such as Conviva, Grafana, Elasticsearch, Prometheus, Telestream, or TAG.

Responsibilities

• Monitor the health and performance of TOD encoding and video delivery systems — origin, CDN, packaging, and delivery — during and around live and VOD events.
• Provide shift-based operational coverage aligned to the live-event calendar, ensuring services are watched during high-traffic windows.
• Detect, triage, and resolve first-line incidents using operational runbooks; carry out known fixes and configuration steps within defined procedures.
• Monitor viewer experience (QoE) and act on degradations in startup time, rebuffering, and playback errors.
• Escalate to engineering and to third-party vendors when an issue is beyond first-line scope, and follow escalations through to resolution.
• Support CMS and video back-end related issues in coordination with engineering.
• Record all incidents in the incident reporting system, and contribute findings to post-incident reviews to prevent recurrence and improve future response.
• Ensure clean handover and hand-back of live systems, confirming services are fully operational before returning them to live use.
• Help keep runbooks, reference pages, and operational documentation current, flagging gaps to the responsible engineers.
• Complete assigned tasks to a high standard within agreed timeframes, coordinating with the team on planned and unplanned activities.

Skills

Fluent English

Broadcast systems knowledge

Troubleshooting & problem-solving

Education

University degree in Electronic, Electronics & Communications, Computer or related engineering field

Tools

Harmonic VOS360

AWS Elemental

Unified Streaming

Ateme Titan

Job description

BGTS is a software and technology solutions company, powered by over 1,800 professionals. With more than 25 years of experience in digital transformation & engineering, technology consulting, and enterprise service management, we empower our clients to achieve success through a combination of engineering expertise and industry insight.

We are looking for a Video Backend Support Engineer to join our client’s team and help ensure the reliability and operational continuity of their OTT video delivery platform. In this role, you will monitor live and VOD services, troubleshoot and resolve first-line incidents, and support video backend technologies across encoding, packaging, CDN delivery, and streaming. You will also work closely with engineering teams and external vendors to maintain a smooth, high-quality viewing experience, particularly during live events.

Responsibilities

• Monitor the health and performance of TOD encoding and video delivery systems — origin, CDN, packaging, and delivery — during and around live and VOD events.
• Provide shift-based operational coverage aligned to the live-event calendar, ensuring services are watched during high-traffic windows.
• Detect, triage, and resolve first-line incidents using operational runbooks; carry out known fixes and configuration steps within defined procedures.
• Monitor viewer experience (QoE) and act on degradations in startup time, rebuffering, and playback errors.
• Escalate to engineering and to third-party vendors (Harmonic, Unified Streaming, Akamai, and others) when an issue is beyond first-line scope, and follow escalations through to resolution.
• Support CMS and video back-end related issues in coordination with engineering.
• Record all incidents in the incident reporting system, and contribute findings to post-incident reviews to prevent recurrence and improve future response.
• Ensure clean handover and hand-back of live systems, confirming services are fully operational before returning them to live use.
• Help keep runbooks, reference pages, and operational documentation current, flagging gaps to the responsible engineers.
• Complete assigned tasks to a high standard within agreed timeframes, coordinating with the team on planned and unplanned activities.

Qualifications

• University degree in Electronic, Electronics & Communications, Computer, or a related engineering field.
• +3 years experience in broadcast systems, digital television, or OTT environments.
• Understanding of video standards and formats — SD/HD/UHD, MPEG-TS, HLS, DASH.
• Understanding of CDN-based content delivery with providers such as Akamai, CloudFront, or similar.
• Experience with OTT video backend systems such as Harmonic VOS360, AWS Elemental, Unified Streaming and Ateme Titan.
• Understanding of DRM technologies (PlayReady, Widevine, FairPlay).
• Experience with monitoring and QoE tools such as Conviva, Grafana, Elasticsearch, Prometheus, Telestream, or TAG.
• Basic scripting ability (Shell, Python) for operational tasks and automation.
• Good understanding of the demands of a live, automated broadcast environment.
• Comfortable working from runbooks and following structured operational procedures.
• Strong analytical thinking, troubleshooting, and problem-solving skills.
• Experience with runbooks, PIR processes, vendor escalation, and Jira.
• Fluent in English; able to drive readiness across teams without direct authority.
• Preferred: Harmonic VOS360, Akamai, dashboarding (Grafana/ELK), SSAI/ad insertion, or live sports streaming experience.