Operations & Delivery Engineer

Kron; Fatih; Presencial; TRY 420.000 - 520.000; Jornada completa

Descripción de la vacante

Kron seeks an Operations & Delivery Engineer to join its İstanbul office. The role involves supporting Kron solutions for telcos and large enterprises, ensuring high operational excellence, and guiding system-related issues.

Candidates should have strong Linux/Unix skills, Java log analysis experience, and be able to travel to client sites as needed. The position emphasizes team collaboration, proactive problem solving, and effective communication with customers and vendors in a fast-paced

Formación

• Bachelor’s degree in Engineering, IT, or related discipline.
• 2+ years of enterprise system and software support experience with focus on Java log analysis, troubleshooting, and root cause investigation.
• Hands-on experience in Linux/Unix environments with Bash scripting.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Excellent organizational, supervisory, communication, collaboration, and analytical skills.
• Willingness to travel and spend time at various sites.
• Experience working with external customers and 3rd party vendors.
• Self-motivated, adaptable, and able to work independently or in a team.
• Experience in a 24-7 production environment.

Responsabilidades

• Support Kron solutions deployed in telcos and enterprise customers to resolve product issues.
• Create and maintain high standards of operational excellence in global systems support.
• Oversee effectiveness and success of all system support services.
• Develop, implement, and maintain policies, procedures, and training for resource administration and usage.
• Provide guidance and technical expertise on system issues.
• Establish and maintain communication with local and global customers and vendors.

Conocimientos

Java log analysis

Production troubleshooting

Linux/Unix environments

Bash scripting

Task prioritization

Project management

Communication skills

Travel willingness

Customer/vendor coordination

Team collaboration

24/7 production experience

Independent work

Educación

Bachelor’s degree in Engineering/IT or related discipline

Herramientas

Unix/Linux OS

Java

Database basics

Descripción del empleo

We are looking for an Operations & Delivery Engineer to be employed in our İstanbul office.

Duties And Responsibilities

• Supporting Kron solutions deployed in telecommunications operators & big enterprise customers to solve the customer problems related with different products.
• Create and maintain a high standard of operational excellence in global systems support.
• Oversee the effectiveness and success of all system support services
• Develop, implement, and maintain policies, procedures, and training plans for resource administration and proper usage.
• Provide guidance and technical expertise on issues encountered within the systems.
• Establish and maintain effective communication with local and global customers and vendors.

Key Qualifications

• Must have Bachelor’s degree or higher in Engineering, Information Technology, or related discipline.
• 2+ years of enterprise system and software support experience with strong focus on java application log analysis, troubleshooting, and root cause investigation in production environments.
• Hands-on experience in Linux/Unix environments is required, including strong knowledge of Unix commands and bash scripting.
• Must have hands-on experience in Linux/Unix operating systems for system and application support.
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Knowledge of estimating levels of effort and managing projects through to completion.
• Excellent organizational, supervisory, communication, collaboration, and analytical skills.
• Must have excellent verbal and written communication skills.
• Must be willing to travel and spend periods of time at various sites.
• Experience communicating and working with external customers and 3rd party vendors
• Self-motivated, adaptable, and able to approach problems from different perspectives.
• Ability to work independently as well as part of a team
• Experience working in a 24-7 Production environment
• Experience communicating with 3rd party vendors.

Preferred Experience (Alongside Core Requirements)

• Database knowledge/experience.
• Networking knowledge/experience.
• Prior experience working directly with telecom operators or large enterprise customers.
• Spanish is a plus