NOC Engineer (Telecom – Ticket & Operations Focus)

Beox; Ataşehir; Remote; TRY 180,000 - 240,000; Full time

Benefits offered by this job

Exposure to telecom operations

Hands-on with real workflows

Structured working environment

Job summary

Beox is seeking a NOC Engineer to own operational workflows, manage ticket flows, and ensure timely resolution of requests. You will track, prioritize, and coordinate with routing, account management, and technical teams while monitoring basic traffic and maintaining documentation.

Ideal candidates have a bachelor’s degree in engineering, 0–1 years of experience, strong attention to detail, and excellent English communication.

Qualifications

• Bachelor’s degree in Engineering or related field.
• 0–1 years of experience (fresh graduates welcome).
• Strong attention to detail and ability to follow processes consistently.
• Good organizational skills and task management discipline.
• Comfortable working with ticketing systems and structured workflows.
• Basic understanding of telecom concepts (VoIP, SMS) is a plus.
• Good command of English (written and spoken).
• Ability to work in a 24/7 shift system.
• Only candidates residing on the Asian side of Istanbul.

Responsibilities

• Manage incoming internal and external tickets and timely resolution.
• Track, prioritize, and follow up on open issues until closure.
• Coordinate with routing, account management, and technical teams.
• Monitor basic traffic and system status to identify issues.
• Maintain accurate documentation within ticketing systems.
• Ensure SLAs and response times are met consistently.
• Report recurring issues and bottlenecks.
• Work in a 24/7 shift system (evening and night shifts are currently handled remotely; full on-site model planned as office accessibility improves).

Skills

Attention to detail

Organizational skills

Ticketing systems

English proficiency

Education

Bachelor's degree in Engineering (Telecommunications, Electrical/Electronics, Computer Engineering, or related fields)

Tools

Ticketing systems

Job description

We operate in the global telecommunications market, managing Voice and SMS traffic across multiple partners and systems.

We are looking for a NOC Engineer who can take ownership of operational workflows, manage ticket flows, and ensure timely resolution of internal and external requests.

This is a structured, process-driven role focused on execution, consistency, and operational discipline.

What You’ll Do

• Manage incoming internal and external tickets and ensure timely resolution
• Track, prioritize, and follow up on open issues until closure
• Coordinate with routing, account management, and technical teams when needed
• Monitor basic traffic and system status to identify potential issues
• Maintain accurate documentation within ticketing systems
• Ensure SLAs and response times are met consistently
• Report recurring issues and operational bottlenecks
• Work in a 24/7 shift system (evening and night shifts are currently handled remotely; full on-site model planned as office accessibility improves)

What We’re Looking For

• Bachelor’s degree in Engineering (Telecommunications, Electrical/Electronics, Computer Engineering, or related fields)
• 0–1 years of experience (fresh graduates are welcome)
• Strong attention to detail and ability to follow processes consistently
• Good organizational skills and task management discipline
• Comfortable working with ticketing systems and structured workflows
• Basic understanding of telecom concepts (VoIP, SMS) is a plus
• Good command of English (written and spoken)
• Ability to work in a 24/7 shift system
• Due to the office location and shift-based working structure, only candidates residing on the Asian side of Istanbul will be considered for this position.

What This Role Is

• A structured operations role focused on execution and consistency
• A position where you manage and close real operational tasks daily
• A role that ensures smooth communication between teams
• A key part of maintaining service quality and operational flow

What This Role Is Not

• Not a high-pressure troubleshooting or engineering role
• Not a role requiring deep technical expertise
• Not a creative or strategy-driven position
• Not a role where you build systems, you execute them

What We Offer

• Exposure to telecom operations and global traffic management
• Hands-on experience with real operational workflows
• A structured and disciplined working environment
• Opportunity to transition into roles such as routing, account management, or technical operations over time, based on performance and demonstrated capability

If you are organized, detail-oriented, and enjoy structured operational work, this role is a strong fit.