Operations & Delivery Engineer - 24/7 Global Support

Kron; Fatih; Presencial; TRY 420.000 - 520.000; Jornada completa

Descripción de la vacante

Kron seeks an Operations & Delivery Engineer to join its İstanbul office. The role involves supporting Kron solutions for telcos and large enterprises, ensuring high operational excellence, and guiding system-related issues.

Candidates should have strong Linux/Unix skills, Java log analysis experience, and be able to travel to client sites as needed. The position emphasizes team collaboration, proactive problem solving, and effective communication with customers and vendors in a fast-paced

Formación

• Bachelor’s degree in Engineering, IT, or related discipline.
• 2+ years of enterprise system and software support experience with focus on Java log analysis, troubleshooting, and root cause investigation.
• Hands-on experience in Linux/Unix environments with Bash scripting.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Excellent organizational, supervisory, communication, collaboration, and analytical skills.
• Willingness to travel and spend time at various sites.
• Experience working with external customers and 3rd party vendors.
• Self-motivated, adaptable, and able to work independently or in a team.
• Experience in a 24-7 production environment.

Responsabilidades

• Support Kron solutions deployed in telcos and enterprise customers to resolve product issues.
• Create and maintain high standards of operational excellence in global systems support.
• Oversee effectiveness and success of all system support services.
• Develop, implement, and maintain policies, procedures, and training for resource administration and usage.
• Provide guidance and technical expertise on system issues.
• Establish and maintain communication with local and global customers and vendors.

Conocimientos

Java log analysis

Production troubleshooting

Linux/Unix environments

Bash scripting

Task prioritization

Project management

Communication skills

Travel willingness

Customer/vendor coordination

Team collaboration

24/7 production experience

Independent work

Educación

Bachelor’s degree in Engineering/IT or related discipline

Herramientas

Unix/Linux OS

Java

Database basics

Descripción del empleo

Kron seeks an Operations & Delivery Engineer to join its İstanbul office. The role involves supporting Kron solutions for telcos and large enterprises, ensuring high operational excellence, and guiding system-related issues.

Candidates should have strong Linux/Unix skills, Java log analysis experience, and be able to travel to client sites as needed. The position emphasizes team collaboration, proactive problem solving, and effective communication with customers and vendors in a fast-paced