Field Services Specialist

Celestial Stars Arts Academy; Fatih; On-site; TRY 300,000 - 420,000; Full time

Job summary

Celestial Stars Arts Academy is seeking an IT Support Specialist to provide on-site end-user support for Windows, MacOS, and mobile devices in Istanbul. The role requires travel between sites and coordination with vendors for hardware and software issues.

Fluent English and Turkish are required, with MCP/MCSA certifications considered a plus. This is a full-time, on-site position with opportunities to engage in IT projects and new site openings.

Qualifications

• Minimum 3+ years of hands-on field IT support experience.
• Fluent in English and Turkish with strong written and verbal communication.
• Knowledge of Windows, MacOS, mobile devices, printers, and basic network troubleshooting.
• Experience with hardware replacement, imaging, configuration, and end-user support.
• Experience using ITSM tools (e.g., ServiceNow) for ticket handling.
• Willing to travel between sites and work onsite.
• Certifications (e.g., MCP/MCSA) are a plus.

Responsibilities

• Provide onsite IT end user support including incident resolution, installation, maintenance, and troubleshooting of IT systems and equipment.
• Deliver VIP and Tech Bar support, including remote and onsite troubleshooting and system configuration guidance.
• Manage the end-to-end lifecycle of IT assets, including inventory tracking, labeling, warehouse coordination, and asset disposal processes.
• Coordinate with vendors and third parties for repairs, onsite activities, and equipment logistics.
• Participate in IT projects, new site openings, hypercare activities, and special initiatives.
• Provide after-hours or escalation support for plant-critical issues when required.

Skills

Bilingual English/Turkish

End-user support

Field support

Education

Microsoft MCP/MCSA certification

Tools

ServiceNow

Job description

Turkiye, İstanbul | On-Site | Full-Time |

About The Role

We are looking for a IT Support Specialist to provide onsite support. The role focuses on field support operations providing end user support and related devices.

What We Are Looking For

• Minimum 3+ years of hands‑on field IT support experience
• Strong knowledge of Windows, MacOS, mobile devices, printers, and basic network troubleshooting
• Experience with hardware replacement, imaging, configuration, and end‑user support
• Ability to travel between sites and work in onsite environments
• Experience using ITSM tools (ServiceNow or equivalent) for ticket handling
• Fluent in both English and Turkish, with strong written and verbal communication skills.
• Relevant technical certifications (e.g., Microsoft MCP/MCSA) are a plus

What You Will Do

• Provide onsite IT end user support including incident resolution, installation, maintenance, and troubleshooting of IT systems and equipment
• Deliver VIP and Tech Bar support, including remote and onsite troubleshooting and system configuration guidance
• Manage the end‑to‑end lifecycle of IT assets, including inventory tracking, labeling, warehouse coordination, and asset disposal processes
• Coordinate with vendors and third parties for repairs, onsite activities, and equipment logistics
• Participate in IT projects, new site openings, hypercare activities, and special initiatives
• Provide after‑hours or escalation support for plant‑critical issues when required

iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well‑known businesses, including 90+ Fortune Global 500 companies. Visit us at https://www.isoftstoneinc.com.

iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.