Onsite Desktop Support Engineer – Windows & Mac (Istanbul)

A&O IT Group; Fatih; On-site; TRY 180,000 - 300,000; Full time

Job summary

A&O IT Group is seeking an on-site Desktop Support professional in Istanbul to troubleshoot hardware and software, provision laptops, and handle end-user device issues at client locations.

The role requires Windows and MacOS proficiency, with experience using Intune and JAMF for endpoint management. It involves close collaboration with the Service Desk and third parties in a dynamic IT services environment.

Qualifications

• Proficient in troubleshooting hardware and software issues.
• Strong laptop provisioning and imaging experience.
• Experience supporting Windows and MacOS environments.

Responsibilities

• Coordinate with Service Desk and third parties to deliver on-site technical support.
• Troubleshoot and resolve incidents for devices and OS, ensuring end-user images are correct.
• Provide end-user guidance for devices and software installations.

Skills

Windows OS

MacOS

Endpoint management

On-site support

Tools

Intune

JAMF

Job description

A&O IT Group is seeking an on-site Desktop Support professional in Istanbul to troubleshoot hardware and software, provision laptops, and handle end-user device issues at client locations.

The role requires Windows and MacOS proficiency, with experience using Intune and JAMF for endpoint management. It involves close collaboration with the Service Desk and third parties in a dynamic IT services environment.