IT Operations Specialist – 1st Line Support (Istanbul)

A.P. Moller - Maersk; Fatih; On-site; TRY 60,000 - 90,000; Full time

Job summary

Maersk is seeking an IT Operations Specialist to serve as the 1st line technical resource for Istanbul and surrounding offices. The role combines onsite activities and remote support to ensure smooth IT operations across Turkey.

The ideal candidate will have hands-on experience with desktop environments, Azure, Windows 11, MS 365 tools, and basic networking, with strong customer service and communication skills to liaise with staff at all levels.

Qualifications

• Proficient in advanced desktop usage, Azure, Windows 11 and mobile devices.
• Familiar with PC setup including BIOS and network connectivity.
• Experience with MS 365 apps (Word, Excel, Outlook, SharePoint, Teams).
• Basic network troubleshooting and AV equipment use.

Responsibilities

• Be the 1st line IT support and keep the Istanbul office running smoothly.
• Provide on-site and remote support across Turkey locations.
• Handle incident resolution with a proactive, high-quality approach.
• Communicate effectively with colleagues at all levels and ensure timely updates.

Skills

Advanced desktop usage

Microsoft Azure

Windows 11

Mobile devices

PC setup and BIOS

MS Office 365

Basic network troubleshooting

AV equipment (meeting rooms)

Customer service mindset

Professional communication

Time management

Independent work

Job description

Maersk is seeking an IT Operations Specialist to serve as the 1st line technical resource for Istanbul and surrounding offices. The role combines onsite activities and remote support to ensure smooth IT operations across Turkey.

The ideal candidate will have hands-on experience with desktop environments, Azure, Windows 11, MS 365 tools, and basic networking, with strong customer service and communication skills to liaise with staff at all levels.