On-Site IT Specialist – Infrastructure & Support

Snop UK; Kartepe; On-site; TRY 250,000 - 380,000; Full time

Job summary

Snop UK is seeking a proactive IT Specialist to provide on-site technical support for the Kocaeli/Izmit plant. You will maintain local IT infrastructure, monitor production systems, and ensure secure, efficient operation in a collaborative environment.

The role requires a degree in IT or related field and 1–2 years in technical support, with English proficiency and knowledge of Windows, networking, and SAP basics. On-site work at the Izmit facility offers growth and development opportunities.

Qualifications

• Higher education degree in Information Technology or related field.
• 1-2 years in technical support roles is preferred.
• Strong English reading/writing/speaking.
• Knowledge of Windows OS and Microsoft 365 apps.
• Basic networking (TCP/IP, DHCP, DNS, Wi-Fi).
• Familiarity with IT tools, hardware, and SAP knowledge is a plus.
• Experience with hardware installation and support (PCs, printers).
• Understanding of IT security concepts and risk assessment.
• Ability to work in multidisciplinary teams and maintain confidentiality.

Responsibilities

• Maintain and monitor infrastructure components (networks, telephony, systems, workstations).
• Monitor production environment events and escalate alarms when needed.
• Provide user support for incidents and changes; escalate to Group IT when required.
• Install and configure infrastructure and industrial components per procedures.
• Test hardware/software during installation or modification with guidance.
• Document locally installed infrastructure and solutions.
• Suggest improvements to IT settings and processes.
• Gather local user requirements to support IT budgeting.
• Report IT issues to Group IT and management as needed.
• Log interventions and maintain service indicators.
• Follow safety guidelines for self and third parties.

Skills

English proficiency

Windows OS

Microsoft 365

Networking basics

SAP (basic)

Microsoft Intune/MDM

Active Directory (basics)

IT risk analysis

Team collaboration

Security awareness

Education

IT/Computer-related degree

Tools

SAP

Microsoft Intune

Active Directory

Job description

Snop UK is seeking a proactive IT Specialist to provide on-site technical support for the Kocaeli/Izmit plant. You will maintain local IT infrastructure, monitor production systems, and ensure secure, efficient operation in a collaborative environment.

The role requires a degree in IT or related field and 1–2 years in technical support, with English proficiency and knowledge of Windows, networking, and SAP basics. On-site work at the Izmit facility offers growth and development opportunities.