Global IT/OT Support Engineer — Onsite & 24/7

D-ploy GmbH; Büyük Çavuşlu Mahallesi; On-site; TRY 180,000 - 300,000; Full time

Benefits offered by this job

Vouchers (Birthday voucher, wedding, &

Job summary

D-ploy GmbH is seeking an experienced IT/OT support engineer to join its international team. The role covers onsite break/fix for thin clients, IPCs, lab equipment, and hands-on support for global IT teams in a regulated environment.

You will troubleshoot automation and production systems (PLC/SCADA/OT networks), manage software upgrades, backups, and ITIL-based incidents while ensuring CSV/GxP compliance. Fluency in Turkish and English is required.

Qualifications

• Bachelor's in IT, Engineering, or related field.
• 5+ years of IT/OT support experience in regulated environments.
• Experience with industrial IT systems, SCADA/PLC, and lab software.
• Networking knowledge (VLAN, Firewall, Routing).
• ITIL process knowledge; ServiceNow/Remedy ticketing.
• Database Troubleshooting Experience MSSQL.
• Available for onsite support and 24/7 on-call rotation.
• Fluency in Turkish and English (both written and spoken) is essential.
• Candidate must declare Criminal Record no older than 3 months.
• Broad range of activities, tasks, and projects.
• Flexible working conditions.
• Vouchers (Birthday voucher, wedding, and newborn surprises).
• Fishing for Friends referral program.
• Refreshments in the D-ploy office.
• Further development and professional advancement.
• Friendly and international working environment.

Responsibilities

• Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment.
• Local hands-and-feet support for global IT teams.
• Troubleshooting automation and production systems (PLC, SCADA, OT networks).
• Support for software upgrades, patching, and backups in lab/OT environments.
• Incident, problem, and change management (ITIL-based).
• Compliance with CSV, GxP, and data integrity procedures.
• Participation in disaster recovery and business continuity planning.

Skills

IT/OT support

Turkish language

English language

Onsite support

ITIL knowledge

Education

Bachelor's in IT/Engineering

Tools

SCADA/PLC

VLAN & Firewall basics

CSV/GxP compliance

ITIL ticketing systems (ServiceNow/Remedy)

Job description

D-ploy GmbH is seeking an experienced IT/OT support engineer to join its international team. The role covers onsite break/fix for thin clients, IPCs, lab equipment, and hands-on support for global IT teams in a regulated environment.

You will troubleshoot automation and production systems (PLC/SCADA/OT networks), manage software upgrades, backups, and ITIL-based incidents while ensuring CSV/GxP compliance. Fluency in Turkish and English is required.