On-Site IT Specialist: Keep Infrastructure Running

Snop UK; İzmit; On-site; TRY 180,000 - 240,000; Full time

Job summary

Snop UK, a division of Groupe FSD, seeks a proactive IT Specialist for our Kocaeli/Izmit plant to provide on-site technical support and maintain local IT infrastructure. You will ensure systems operate efficiently and securely while supporting end-users and coordinating with Group IT on escalations.

The role requires a degree in IT or related field, 1–2 years in technical support, strong English, and experience with Windows, Microsoft 365, networking, and hardware installation.

Qualifications

• Higher education degree in Information Technology, Computer Programming, Computer Technologies or a related field.
• Minimum 1–2 years of experience in technical support.
• Good command of English (reading, writing, speaking).
• Experience with Windows OS and Microsoft 365 products (Outlook, Teams, SharePoint, OneDrive).
• Knowledge of networks, systems, and workstation environments (TCP/IP, DHCP, DNS, Wi‑Fi).
• Familiarity with SAP is a plus.
• Experience installing and supporting hardware (desktops, laptops, printers).
• Knowledge of IT tools and devices; basic Active Directory and MDM tools.
• Understanding internet technologies, protocols, and security standards.
• Ability to analyze IT risks and work in multidisciplinary teams.
• Respect for confidentiality at all times.

Responsibilities

• Maintain and monitor infrastructure components (networks, telephony, systems, workstations).
• Monitor production environment events and respond to alarms/alerts.
• Provide user support for incidents and changes; escalate when needed.
• Install or supervise installation of infrastructure and industrial components per procedures.
• Test hardware and software during installation or modification activities.
• Document locally installed infrastructure and solutions.
• Suggest improvements to IT environments and processes.
• Collect local user requirements to support IT budgeting.
• Report malfunctions to Group IT and notify management as needed.
• Log interventions and keep service indicators up to date.
• Adhere to safety guidelines for self and third parties.

Skills

IT support

Windows

Networking

SAP

Microsoft Intune/MDM

Active Directory

English proficiency

Team collaboration

Confidentiality

Education

Higher education degree in Information Technology or related field

Tools

Microsoft 365

Intune/MDM

Active Directory

Job description

Snop UK, a division of Groupe FSD, seeks a proactive IT Specialist for our Kocaeli/Izmit plant to provide on-site technical support and maintain local IT infrastructure. You will ensure systems operate efficiently and securely while supporting end-users and coordinating with Group IT on escalations.

The role requires a degree in IT or related field, 1–2 years in technical support, strong English, and experience with Windows, Microsoft 365, networking, and hardware installation.