Front Office Manager

Accor DE/DE; Fatih; On-site; TRY 600,000 - 900,000; Full time

Job summary

Accor's The Grand Tarabya, Managed by Accor, in Istanbul seeks an experienced Front Office Manager to lead our luxury front office operations with a hands-on leadership style and a passion for personalized guest experiences.

The ideal candidate will bring a strong luxury hospitality background, a track record of team leadership, and expertise in VIP handling, guest recognition and service recovery to ensure seamless arrivals, departures and in-house experiences.

Qualifications

• Previous experience as a Front Office Manager or in a comparable Front Office leadership role within luxury hotels is mandatory.
• Hands-on experience with Opera Cloud is required.
• Fluency in Turkish and English, both written and spoken; additional languages are an advantage.
• A degree in Hospitality Management, Tourism or a related field is preferred.
• VIP handling, guest recognition, complaint resolution and service recovery expertise.
• Strong understanding of front office performance indicators, staffing productivity, cost control and upselling.

Responsibilities

• Oversee daily Front Office operations, ensuring seamless arrivals, departures and in-house guest experiences.
• Lead, coach and develop the team, setting clear expectations and fostering accountability and service excellence.
• Anticipate guest needs and oversee VIP arrangements and special requests in coordination with other departments.
• Manage guest feedback and service recovery, driving operational improvements.
• Collaborate with Housekeeping, Reservations and Revenue to ensure accurate room status and readiness.
• Monitor guest satisfaction and performance indicators, implementing measurable action plans.
• Drive upselling opportunities while maintaining a personalized guest-focused approach.
• Oversee staffing levels, rosters and departmental expenses in line with occupancy and budget.
• Ensure accuracy of guest profiles, billing and cashiering, with data confidentiality.
• Support implementation of brand standards and continuous improvement initiatives.

Skills

VIP handling

Guest recognition

Complaint resolution

Service recovery

Leadership

Communication

Organizational skills

Education

Degree in Hospitality Management

Tools

Opera Cloud

Job description

Company Description

\"Why work for Accor?\"
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory.

Job Description

The Grand Tarabya, Managed by Accor

We are looking for an experienced and guest-focused Front Office Manager to lead our Front Office operations. The ideal candidate will bring a strong luxury hospitality background, a hands-on leadership approach and a passion for creating thoughtful, personalized guest experiences.

Key Responsibilities

• Oversee daily Front Office operations, ensuring seamless arrivals, departures and in-house guest experiences in line with luxury service standards.
• Lead, coach and develop the team, setting clear expectations and fostering a culture of accountability, collaboration and service excellence.
• Anticipate guest needs and oversee VIP arrangements, special requests and guest recognition in close coordination with relevant departments.
• Take ownership of guest feedback and service recovery, resolving concerns promptly and translating recurring issues into operational improvements.
• Work closely with Housekeeping, Reservations, Revenue and other operational teams to ensure accurate room status, effective room allocation and readiness for arrivals.
• Monitor guest satisfaction results and departmental performance indicators, implementing measurable action plans.
• Drive upselling opportunities and promote hotel services while maintaining a personalized, guest-focused approach.
• Manage staffing levels, duty rosters and departmental expenses in line with occupancy, service requirements and budget.
• Ensure the accuracy of guest profiles, billing and cashiering processes, maintaining data confidentiality and compliance with hotel procedures.
• Support the implementation of brand standards, operational audits and continuous improvement initiatives.

Qualifications

• Previous experience as a Front Office Manager or in a comparable Front Office leadership role within luxury hotels is mandatory.
• A proven track record of leading teams and delivering consistently high standards of service in a luxury hotel environment.
• Hands-on experience with Opera Cloud is required.
• Familiarity with Accor systems, operational standards and the ALL - Accor Live Limitless loyalty programme will be considered an advantage.
• Strong expertise in VIP handling, guest recognition, complaint resolution and service recovery.
• Sound understanding of Front Office performance indicators, staffing productivity, cost control and upselling.
• Excellent leadership, communication and organizational skills, with the ability to collaborate effectively across departments.
• A calm, solution-oriented approach and the ability to make sound decisions in a fast-paced operation.
• Fluency in Turkish and English, both written and spoken; additional languages are an advantage.
• A degree in Hospitality Management, Tourism or a related field is preferred.