Director of Rooms

Mandarin Oriental; Menteşe; On-site; TRY 1,000,000 - 1,500,000; Full time

Job summary

Mandarin Oriental Bodrum is a luxury 5-star resort seeking a seasoned hospitality leader to oversee operations, guest satisfaction and service standards. You will manage budgets, develop long-range plans and lead a large, diverse team across departments to deliver world-class experiences.

Ideal candidates bring 3+ years in luxury hotels, Turkish-English fluency and a hospitality management degree, with proven staff leadership in international settings.

Qualifications

• 3+ years in a luxury hotel role
• Fluency in Turkish and English
• Experience leading large teams

Responsibilities

• Oversee operations to ensure guest satisfaction and uphold the Legendary Service standards.
• Develop and manage department budgets, plans and forecast performance.
• Recruit, mentor and supervise department managers and staff to meet business objectives.
• Implement and enforce policies, procedures and service standards across all areas.

Skills

Turkish-English fluency

Team leadership

Guest service

Education

Hospitality management degree

Job description

Mandarin Oriental Hotel Group

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Bodrum

A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.

Duties And Responsibilities

• Major responsibilities
• Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE).
• To ensure that Mandarin Oriental, Bodrum grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
• Develop long and short range action plans to meet the desired objectives.
• Standardize methods and procedures in all areas and ensure full knowledge by all colleagues.
• Colleague scheduling in accordance with business level expected.
• Recommend changes in operating philosophy.
• Recommend price and cost structure for all departments.
• Select department managers and supervisors in individual areas of direct responsibility and take all the necessary personal actions in area responsible for within the limits of approved policies, budgets and salary ranges.
• Ask for and obtain from department heads any information relating to the effective operation of the hotel.
• Have and attend meetings in accordance with the meeting schedules and any other meetings which may be necessary from time to time.

Review

• Guest complaints and compliments.
• Merchandising ideas and upcoming promotions.
• Applicable policies and procedures.
• Communicate clearly with all levels of colleagues; manage differences and change.
• Have regular progress meetings with direct report department heads to assist in meeting their short and long term commitments to the company and to exchange information.
• Participate in colleague meetings and maintain a full awareness of changes, improvements, policies and procedures and improvement plans.
• Regular meetings with the General Manager to discuss, recommend and inform on business matters and review long and short range action plans.
• Prepare the budget for Rooms and all Minor Operating Departments and Capital Expenditure budget.
• Prepare the monthly forecast.

Requirements

• At least 3 years in a similar position at a luxury hotel, preferably resort at an international location
• Excellent communication skills both in Turkish & English
• Experience in managing large teams
• Hospitality Management University Degree