Hotel Manager

Mandarin Oriental; Menteşe; On-site; TRY 900,000 - 1,300,000; Full time

Job summary

Mandarin Oriental Bodrum is seeking an experienced General Manager to lead daily operations of a luxury resort, ensuring exceptional guest service and team performance. You will drive strategic initiatives, coach senior and middle management, and monitor market trends to maintain the resort’s competitive edge.

The role requires a minimum 10 years in luxury hospitality with at least 4 years in a resort/hotel management position, plus fluency in English and Turkish and strong Excel and financial

Qualifications

• Bachelor's degree in Hospitality Management.
• Minimum 10 years of Luxury Hotel experience and 4 years as Resort/Hotel Manager.
• Excellent communication in English and Turkish.

Responsibilities

• Manage daily operational needs ensuring guest services, productivity and safety.
• Lead strategic initiatives and provide feedback and alternatives.
• Develop lower and middle management through coaching and mentoring.
• Stay updated on market trends and competitors; drive quality assessments.
• Direct budgets and Sales/Marketing strategies; translate strategy into opérations.

Skills

Leadership

English language

Turkish language

Hospitality operations

Education

Bachelor's degree in Hospitality Management

Tools

Excel proficiency

Job description

Mandarin Oriental Hotel Group Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Bodrum

A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.

Duties And Responsibilities

• To manage hotel’s daily operational needs ensuring consistent guest services, colleague productivity, and safety while constantly striving for improvement.
• To execute all operational and strategic initiatives that have been discussed, providing feedbacks and alternatives.
• To develop of lower and middle management executives through coaching, mentoring and general communications.
• To keep abreast of newest trends and innovations in the marketplace and be aware of competitors.
• To ensure there is a continuous focus and drive on all Quality assessments. In particular supporting local LQE initiatives.
• To orchestrate and direct the annual Safe & Sound Audit conducted by third parties engaged by MOHG.
• To chair the monthly Risk Management Committee meetings ensuring full compliance by all Departments.
• To work with EXCO and the Director of IT to ensure continual progress regarding systems, software and hardware.
• To oversee the strategic direction of general projects related to the enhancement of the hotel. The project management covers the areas of planning, administration, implementation and evaluation of financial results of project.
• To direct and ensure the success of the preventive maintenance programs of the hotel in all areas.
• To work on the energy saving and related projects.
• To support the Director of Finance in the preparation and implementation of the budget and the development of Sales and Marketing Strategies for the Hotel.
• To translate and execute the strategies into operational excellence.
• To support the People & Culture Strategy, including recruitment and selection of colleagues.
• To assist in career development programs for colleagues. HM will act as the mentor and coach for the new and mid level Managers, actively engaging them in projects and learning initiatives. HM will ensure that appraisals and feedback sessions are regularly done.

Requirements

• Minimum 10 years of extensive Luxury Hotel & Minimum 4 years Resort/Hotel Manager experience in Hospitality operations
• Bachelor's degree in Hospitality Management.

Experience In Luxury Resorts Is Preferred

• Excellent communication skills both written and spoken in English and Turkish.
• Additional language would be an advantage
• Experience in managing large teams
• Effective management, leadership, organizational and communications skills.
• Ability to assemble, analyze, understand integrated spread sheets and complex technical information.
• Strong presentation skills.Prioritization skills necessary to meet deadlines.
• Proficiency in various hotel systems and advanced proficiency in Excel
• Be aware of global trends.
• Able to work flexibly.