Maxx Royal Bodrum - Assistant Hotel Manager

Maxx Royal Resorts; Menteşe; On-site; TRY 700,000 - 1,000,000; Full time

Job summary

Maxx Royal Bodrum is seeking an Assistant Hotel Manager to lead daily operations, ensure brand standards, and drive guest satisfaction across departments in a luxury resort environment.

The role requires 8+ years in luxury hospitality with at least 3 years in a management role, strong English, and the ability to manage budgets, performance metrics, and VIP experiences while developing teams and maintaining high service quality.

Qualifications

• 8+ years in luxury hospitality, including 3+ years in a management role with comparable operational responsibilities.
• Strong understanding of luxury resort service expectations for international clientele.
• Excellent command of English; another language is a plus.
• Experience in budget management, cost control, and performance analysis.
• Experience in coordinating Front Office, Guest Relations, Housekeeping, and F&B operations.

Responsibilities

• Ensure daily operations align with brand standards, quality objectives, and corporate procedures.
• Coordinate cross‑department communication for cohesive operations.
• Analyze guest satisfaction and implement actions to improve service quality.
• Conduct regular inspections to maintain standards of service, presentation, cleanliness, and upkeep.
• Oversee VIP experiences and tailor service to guest needs and requests.
• Support budgeting, cost control, and resource planning; drive efficiency improvements.
• Evaluate KPIs and lead departmental improvement initiatives.
• Develop and mentor department heads and teams toward accountability and excellence.
• Monitor hygiene, OH&S, and sustainability standards with relevant departments.
• Provide senior management with regular reports on operations and guest feedback.

Skills

Leadership

Communication

Planning

Organizational skills

Education

Tourism and Hotel Management degree

Tools

Hotel management systems

MS Office

Job description

Maxx Royal Bodrum, offering an exceptional hospitality experience through personalized service and exacting quality standards, is seeking an Assistant Hotel Manager to play a key leadership role in managing hotel operations. The role encompasses overseeing daily operations in line with brand standards and organizational objectives, strengthening coordination across departments, and ensuring consistently high levels of guest satisfaction. Key priorities include enhancing operational performance, optimizing resources, developing team capabilities, and driving continuous improvement in service delivery.

We welcome applications from professionals who combine management experience in luxury resort hospitality with strong leadership and interpersonal skills, and who can elevate service quality and team performance.

Key Responsibilities

• Ensure daily hotel operations are conducted in accordance with brand standards, quality objectives, and corporate procedures.
• Manage communication and coordination across departments to ensure cohesive and efficient operations.
• Analyze guest satisfaction results and feedback; coordinate the planning, implementation, and monitoring of actions to enhance service quality.
• Conduct regular operational inspections to maintain consistently high standards of service, presentation, cleanliness, and property upkeep.
• Oversee VIP guest experiences and coordinate the fulfillment of expectations and special requests through a personalized approach to service.
• Contribute to budgeting, cost control, and resource planning; develop initiatives to improve operational efficiency.
• Evaluate departmental key performance indicators, identify areas for development, and lead improvement initiatives.
• Support the performance and development of department heads and their teams, fostering a culture of accountability, collaboration, and service excellence.
• Monitor compliance with hygiene, occupational health and safety, and sustainability standards in coordination with the relevant departments.
• Provide senior management with regular reports on operational results, guest feedback, and improvement plans.

Qualifications and Experience

• A university degree in Tourism and Hotel Management or a related discipline is preferred.
• A minimum of 8 years of experience in luxury hospitality, including at least 3 years in a management role with comparable operational responsibilities.
• A thorough understanding of the operational dynamics and service expectations of luxury resorts serving an international clientele.
• Comprehensive knowledge of Front Office, Guest Relations, Housekeeping, and Food and Beverage operations, with demonstrated experience in coordinating these functions effectively.
• An excellent command of written and spoken English; proficiency in an additional language is preferred.
• Experience in luxury hospitality service standards, quality assessments, and operational audits.
• Strong capabilities in budget management, cost control, resource planning, and performance analysis.
• The ability to anticipate guest expectations, assess service delivery holistically, and develop effective solutions.
• Strong leadership, communication, planning, and organizational skills, with the ability to represent the hotel professionally.
• Experience in managing multicultural teams, employee development, and performance management.
• The ability to prioritize, make timely decisions, and manage processes effectively in a demanding operational environment.
• Proficiency in hotel management systems and MS Office applications.
• Currently residing in Bodrum or willing to relocate.