Director of Rooms

Mandarin Oriental Hotel Group Limited; Bodrum; On-site; TRY 300,000 - 420,000; Full time

Job summary

Mandarin Oriental Bodrum, part of the Mandarin Oriental Hotel Group, is seeking a seasoned hotel leader to uphold the group’s Legendary Quality Experiences. The role focuses on driving guest satisfaction, managing large teams, and maintaining impeccable service standards across all departments in a luxury resort setting.

The ideal candidate will have a Hospitality Management degree and proven experience at luxury properties, with strong Turkish and English communication, and the ability to

Qualifications

• At least 3 years in a similar position at a luxury hotel or resort.
• Excellent communication skills in Turkish and English.
• Experience in managing large teams within a hospitality environment.
• Hospitality Management degree or equivalent qualification.

Responsibilities

• Support company philosophy and culture through Legendary Quality Experiences to ensure guest satisfaction.
• Ensure guest satisfaction from arrival to departure per standards and procedures.
• Maintain grooming and appearance standards reflecting professionalism.
• Develop and implement short- and long-range action plans to meet objectives.
• Standardize methods and ensure team knowledge across departments.
• Schedule colleagues according to business needs and forecast.
• Participate in meetings and communicate changes to all levels.
• Prepare budgets and monthly forecasts for relevant departments.

Skills

Excellent communication

Team management

Customer service

Turkish language

Education

Hospitality Management University Degree

Job description

Mandarin Oriental Hotel Group

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Bodrum

A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.

Duties and Responsibilities

• Major responsibilities
• Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE).
• To ensure that Mandarin Oriental, Bodrum grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
• Develop long and short range action plans to meet the desired objectives.
• Standardize methods and procedures in all areas and ensure full knowledge by all colleagues.
• Colleague scheduling in accordance with business level expected.
• Recommend changes in operating philosophy.
• Recommend price and cost structure for all departments.
• Select department managers and supervisors in individual areas of direct responsibility and take all the necessary personal actions in area responsible for within the limits of approved policies, budgets and salary ranges.
• Ask for and obtain from department heads any information relating to the effective operation of the hotel.
• Have and attend meetings in accordance with the meeting schedules and any other meetings which may be necessary from time to time.
• Review:
  • Guest complaints and compliments.
  • Merchandising ideas and upcoming promotions.
  • Applicable policies and procedures.
• Communicate clearly with all levels of colleagues; manage differences and change.
• Have regular progress meetings with direct report department heads to assist in meeting their short and long term commitments to the company and to exchange information.
• Participate in colleague meetings and maintain a full awareness of changes, improvements, policies and procedures and improvement plans.
• Regular meetings with the General Manager to discuss, recommend and inform on business matters and review long and short range action plans.
• Prepare the budget for Rooms and all Minor Operating Departments and Capital Expenditure budget.
• Prepare the monthly forecast.

Requirements

• At least 3 years in a similar position at a luxury hotel, preferably resort at an international location
• Excellent communication skills both in Turkish & English
• Experience in managing large teams
• Hospitality Management University Degree