Mac IT Support Analyst – Global End-User (Onsite Ankara)

TCWGlobal; Çankaya; On-site; TRY 837,000 - 1,004,000; Full time

Job summary

TCWGlobal is seeking a customer-focused IT Service Desk Analyst I to provide global end-user IT support in a predominantly Mac-based environment from Ankara, Turkey. The role requires onsite attendance 3 days per week and involves remote and onsite support, onboarding, and coordinating with global IT teams.

The successful candidate will have hands-on macOS experience, 2 years in IT support in a global setting, and excellent English communication.

Qualifications

• 2 years of IT support, desktop support, or systems administration globally.

Responsibilities

• Provide global end-user IT support across a predominantly Mac-based environment, with limited Windows and PAB devices.
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Skills

macOS troubleshooting

Global end-user support

English proficiency

Ticketing systems

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Okta

Networking basics

Printer support

Tools

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Okta

ServiceNow

Jira Service Management

Google Workspace

Slack

Zoom

Job description

TCWGlobal is seeking a customer-focused IT Service Desk Analyst I to provide global end-user IT support in a predominantly Mac-based environment from Ankara, Turkey. The role requires onsite attendance 3 days per week and involves remote and onsite support, onboarding, and coordinating with global IT teams.

The successful candidate will have hands-on macOS experience, 2 years in IT support in a global setting, and excellent English communication.