Luxury Retail Store Manager – Client Experience Leader

LVMH; Fatih; On-site; TRY 300,000 - 420,000; Full time

Job summary

Tiffany & Co. in Istanbul is seeking thoughtful, curious, and optimistic talents to deliver excellence across luxury retail operations, client experience, and talent leadership.

The role emphasizes driving sales performance, maintaining premium service standards, and leading a high-performing team in a fast-paced environment. The successful candidate will oversee planning, stock integrity, events, CRM-driven client engagement and cross-functional collaboration with stakeholders to sustain

Qualifications

• A minimum of 5-10 years of sales management experience within retail or luxury retail or relevant customer related experience.
• Proven track record in people management, coaching, customer development, sales generation and achievement of sales results
• Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.)
• Willingness to work non-traditional business hours including evenings, weekends and holidays
• Superior communication skills, both verbal and written, as well as interpersonal skills using positive leadership models
• Proven ability to work in a fast-paced, changing environment
• Ability to present business strategy to audiences utilizing current technology with strong professional presentation skills
• Through professional presence and behaviors, ability to inspire trust, integrity, influence client and staff members
• Must have authorization to work in the country where the position is based
• Turkish and English speaking abilities are mandatory, a third language is an appreciated plus.

Responsibilities

• Execute annual sales plan to deliver the store sales target whilst meeting budget
• Understand & analyze the business needs, productivity and KPIs and provide business insights
• Drive the daily performance animation through effective communication at store and SP level
• Lead the execution of retail excellence standards
• Partner with key stakeholders to leverage knowledge of competitor activity and sales opportunities
• Identify & elevate out of stocks and merchandising needs to drive growth through product assortment and presentation optimization
• Own compliance of store operations, health and safety, maintenance and store environment
• Align resources to reflect the store needs; traffic, client profile and product potential
• Conduct daily and monthly team meetings to motivate and engage team
• Recruit and develop talent pipeline and build succession plans
• Build and develop best in class client centric teams, assess team capabilities & build robust development plans
• Address and action performance management issues in a timely manner through consistent feedback
• Identify and activate new client sources (third party / mall partnerships), with a focus on HNWC
• Coach and monitor team cultivation practices with CRM
• Execute events in partnership with PR & gain business alignment with a commercial goal
• Ensure highest levels of in-store luxury experience at all times; manage customers issues / complaints

Skills

Sales leadership

People management

Customer development

Communication skills

Presentation skills

Adaptability

Education

Bachelor's degree

Tools

CRM systems

Job description

Tiffany & Co. in Istanbul is seeking thoughtful, curious, and optimistic talents to deliver excellence across luxury retail operations, client experience, and talent leadership.

The role emphasizes driving sales performance, maintaining premium service standards, and leading a high-performing team in a fast-paced environment. The successful candidate will oversee planning, stock integrity, events, CRM-driven client engagement and cross-functional collaboration with stakeholders to sustain