Luxury Front Office Manager - Guest Experience Lead

Accor; Fatih; On-site; TRY 600,000 - 900,000; Full time

Job summary

Accor's The Grand Tarabya, Managed by Accor, in Istanbul seeks an experienced Front Office Manager to lead our luxury front office operations with a hands-on leadership style and a passion for personalized guest experiences.

The ideal candidate will bring a strong luxury hospitality background, a track record of team leadership, and expertise in VIP handling, guest recognition and service recovery to ensure seamless arrivals, departures and in-house experiences.

Qualifications

• Previous experience as a Front Office Manager or in a comparable Front Office leadership role within luxury hotels is mandatory.
• Hands-on experience with Opera Cloud is required.
• Fluency in Turkish and English, both written and spoken; additional languages are an advantage.
• A degree in Hospitality Management, Tourism or a related field is preferred.
• VIP handling, guest recognition, complaint resolution and service recovery expertise.
• Strong understanding of front office performance indicators, staffing productivity, cost control and upselling.

Responsibilities

• Oversee daily Front Office operations, ensuring seamless arrivals, departures and in-house guest experiences.
• Lead, coach and develop the team, setting clear expectations and fostering accountability and service excellence.
• Anticipate guest needs and oversee VIP arrangements and special requests in coordination with other departments.
• Manage guest feedback and service recovery, driving operational improvements.
• Collaborate with Housekeeping, Reservations and Revenue to ensure accurate room status and readiness.
• Monitor guest satisfaction and performance indicators, implementing measurable action plans.
• Drive upselling opportunities while maintaining a personalized guest-focused approach.
• Oversee staffing levels, rosters and departmental expenses in line with occupancy and budget.
• Ensure accuracy of guest profiles, billing and cashiering, with data confidentiality.
• Support implementation of brand standards and continuous improvement initiatives.

Skills

VIP handling

Guest recognition

Complaint resolution

Service recovery

Leadership

Communication

Organizational skills

Education

Degree in Hospitality Management

Tools

Opera Cloud

Job description

Accor's The Grand Tarabya, Managed by Accor, in Istanbul seeks an experienced Front Office Manager to lead our luxury front office operations with a hands-on leadership style and a passion for personalized guest experiences.

The ideal candidate will bring a strong luxury hospitality background, a track record of team leadership, and expertise in VIP handling, guest recognition and service recovery to ensure seamless arrivals, departures and in-house experiences.