Luxury Front Desk Supervisor — Elevate Guest Experience

Swissôtel Hotels & Resorts; Konak; On-site; TRY 167,000 - 257,000; Full time

Job summary

Swissôtel Hotels & Resorts in Turkey is seeking a Front Office Supervisor to oversee front desk, bell, and concierge teams during shifts. You will ensure smooth check-in/check-out, handle guest concerns, and promote loyalty programs while maintaining Swissôtel standards.

The role requires leadership, strong communication, and experience with hotel management systems, with flexibility for evenings, weekends, and holidays.

Qualifications

• Minimum 2 years of front office experience in a luxury hotel environment.
• Previous supervisory or team leader experience is preferred.
• Excellent command of English; additional language(s) is an asset.
• Strong communication and problem-solving skills.
• Proficiency in Opera PMS or other hotel management systems.
• Ability to handle pressure and remain calm in high-demand situations.
• A positive attitude and passion for delivering outstanding guest service.
• Flexible schedule, including ability to work evenings, weekends, and holidays.
• Hospitality-related degree or diploma is a plus.

Responsibilities

• Supervise and support front desk agents, bell team, and concierge staff during assigned shifts.
• Ensure efficient check-in and check-out procedures.
• Handle guest complaints and resolve issues promptly with a focus on guest satisfaction.
• Assist with scheduling, shift planning, and training of front office team members.
• Monitor and ensure accuracy of guest billing and financial transactions.
• Maintain effective communication with other departments to ensure guest needs are met.
• Uphold Swissôtel brand standards and promote loyalty programs.
• Ensure the lobby area is presentable and welcoming at all times.

Skills

Front office experience

Supervisory experience

English proficiency

Communication skills

Problem-solving

Education

Hospitality-related degree or diploma

Tools

Opera PMS

Job description

Swissôtel Hotels & Resorts in Turkey is seeking a Front Office Supervisor to oversee front desk, bell, and concierge teams during shifts. You will ensure smooth check-in/check-out, handle guest concerns, and promote loyalty programs while maintaining Swissôtel standards.

The role requires leadership, strong communication, and experience with hotel management systems, with flexibility for evenings, weekends, and holidays.