Front Office Supervisor

Swissôtel Hotels & Resorts; Konak; On-site; TRY 167,000 - 257,000; Full time

Job summary

Swissôtel Hotels & Resorts in Turkey is seeking a Front Office Supervisor to oversee front desk, bell, and concierge teams during shifts. You will ensure smooth check-in/check-out, handle guest concerns, and promote loyalty programs while maintaining Swissôtel standards.

The role requires leadership, strong communication, and experience with hotel management systems, with flexibility for evenings, weekends, and holidays.

Qualifications

• Minimum 2 years of front office experience in a luxury hotel environment.
• Previous supervisory or team leader experience is preferred.
• Excellent command of English; additional language(s) is an asset.
• Strong communication and problem-solving skills.
• Proficiency in Opera PMS or other hotel management systems.
• Ability to handle pressure and remain calm in high-demand situations.
• A positive attitude and passion for delivering outstanding guest service.
• Flexible schedule, including ability to work evenings, weekends, and holidays.
• Hospitality-related degree or diploma is a plus.

Responsibilities

• Supervise and support front desk agents, bell team, and concierge staff during assigned shifts.
• Ensure efficient check-in and check-out procedures.
• Handle guest complaints and resolve issues promptly with a focus on guest satisfaction.
• Assist with scheduling, shift planning, and training of front office team members.
• Monitor and ensure accuracy of guest billing and financial transactions.
• Maintain effective communication with other departments to ensure guest needs are met.
• Uphold Swissôtel brand standards and promote loyalty programs.
• Ensure the lobby area is presentable and welcoming at all times.

Skills

Front office experience

Supervisory experience

English proficiency

Communication skills

Problem-solving

Education

Hospitality-related degree or diploma

Tools

Opera PMS

Job description

Company Description

\"Why work for Accor?\"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Supervise and support front desk agents, bell team, and concierge staff during assigned shifts
• Ensure efficient check-in and check-out procedures
• Handle guest complaints and resolve issues promptly with a focus on guest satisfaction
• Assist with scheduling, shift planning, and training of front office team members
• Monitor and ensure accuracy of guest billing and financial transactions
• Maintain effective communication with other departments to ensure guest needs are met
• Uphold Swissôtel brand standards and promote loyalty programs
• Ensure the lobby area is presentable and welcoming at all times

Qualifications

• Minimum 2 years of front office experience in a luxury hotel environment
• Previous supervisory or team leader experience is preferred
• Excellent command of English; additional language(s) is an asset
• Strong communication and problem-solving skills
• Proficiency in Opera PMS or other hotel management systems
• Ability to handle pressure and remain calm in high-demand situations
• A positive attitude and passion for delivering outstanding guest service
• Flexible schedule, including ability to work evenings, weekends, and holidays
• Hospitality-related degree or diploma is a plus

Additional Information

Your Team And Working Environment

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.