Luxury Reservations Lead

Paris Society; Fatih; On-site; TRY 190,000 - 320,000; Full time

Job summary

Aliée Istanbul, the flagship luxury lifestyle hotel, seeks a highly organized Reservation Supervisor to lead the Reservations team. You will supervise daily operations, optimize occupancy, and coordinate with Revenue Management, Front Office, Sales and Guest Experience to deliver a seamless guest journey from inquiry to arrival.

Fluent in English and Turkish, with leadership experience in reservations or front office, you will train agents, handle VIP bookings, and maintain guest profiles with

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field.
• 2–3 years of experience in hotel reservations, preferably luxury or international brand.
• Previous supervisory or team-leading experience in Reservations or Front Office.
• Strong knowledge of reservation procedures, inventory management, rates, and distribution channels.
• Proficiency in PMS (OPERA) and familiarity with CRS and online booking platforms.
• Excellent command of English and Turkish; additional languages are advantageous.

Responsibilities

• Supervise daily reservation operations to ensure efficient bookings and guest satisfaction.
• Assist Reservations Manager with strategies to optimize occupancy and revenue.
• Monitor reservations, cancellations, amendments, no-shows, and booking trends; manage inventory.
• Ensure accurate processing of reservations, room types, rates, preferences, and payments.
• Oversee inventory and rate accuracy across OTAs, direct bookings, and corporate accounts.
• Coordinate with Revenue Management, Front Office, Sales and Guest Experience for seamless operations.
• Provide on-the-job training and feedback to reservation agents; uphold SOPs and standards.
• Maintain guest profiles with confidentiality and regular updates.

Skills

Leadership

Communication

Organizational skills

Multitasking

Problem-solving

Guest service orientation

Education

Bachelor's degree in Hospitality Management, Tourism, Business Administration or related field

Tools

OPERA PMS

CRS & OTA platforms

Job description

Aliée Istanbul, the flagship luxury lifestyle hotel, seeks a highly organized Reservation Supervisor to lead the Reservations team. You will supervise daily operations, optimize occupancy, and coordinate with Revenue Management, Front Office, Sales and Guest Experience to deliver a seamless guest journey from inquiry to arrival.

Fluent in English and Turkish, with leadership experience in reservations or front office, you will train agents, handle VIP bookings, and maintain guest profiles with