Hotel Front Desk Specialist - Guest Excellence

Accor; Şahinbey; On-site; TRY 120,000 - 180,000; Full time

Job summary

Accor in Türkiye is seeking a Front Office professional to manage reception processes and deliver outstanding guest service. You will welcome guests, handle reservations, and respond to requests with a courteous, solution-driven approach.

The role requires strong English communication, organizational skills, and the ability to work in shifts at a busy hotel location. Join a global hospitality leader committed to growth and guest satisfaction.

Qualifications

• Bachelors or associate degree in Tourism, Hotel Management, or related field.
• Experience in Front Office operations.
• English communication skills (written and verbal).
• MS Office and Opera PMS proficiency.
• Commitment to improving service quality and guest experience.

Responsibilities

• Manage and carry out front office operations and ensure smooth reception processes.
• Welcome and assist guests, respond to requests and complaints, ensure high guest satisfaction.
• Handle reservation procedures accurately and efficiently.
• Provide professional and courteous service in line with hotel service standards.

Skills

Communication skills

English proficiency

Organizational skills

Administrative coordination

Analytical mindset

Problem solving

Interpersonal skills

Team player

Flexibility to shifts

Guest privacy respect

Proactive attitude

Education

Bachelors/Associate in Tourism or Hotel Management

Tools

MS Office

Opera PMS

Job description

Accor in Türkiye is seeking a Front Office professional to manage reception processes and deliver outstanding guest service. You will welcome guests, handle reservations, and respond to requests with a courteous, solution-driven approach.

The role requires strong English communication, organizational skills, and the ability to work in shifts at a busy hotel location. Join a global hospitality leader committed to growth and guest satisfaction.