Logistics CX Lead - 6 Month Contract

Maersk Mexico; Fatih; On-site; TRY 446,000 - 670,000; Full time

Job summary

Maersk is hiring a Customer Experience Consultant to manage end-to-end shipment lifecycles, build strong customer relationships, and collaborate with global teams to ensure seamless service delivery.

The role emphasizes a customer-centric mindset, strong commercial awareness, and proficiency in MS Office. Fluency in Turkish and English is required for daily interactions in an international logistics environment.

Qualifications

• Customer-facing role with a strong commercial focus.
• Experience in import/export operations within logistics.
• Proficient in MS Office, especially Outlook and Excel.
• Fluent in Turkish and English, written and spoken.
• Demonstrate strong attention to detail and operational excellence.

Responsibilities

• Manage the full shipment lifecycle, ensuring a positive customer experience from start to finish.
• Proactively resolve service-related issues and provide timely customer support.
• Build and maintain strong relationships with customers, internal stakeholders, and offshore service teams.
• Understand customer needs and business drivers to deliver tailored logistics solutions.
• Identify opportunities to enhance customer satisfaction and support commercial growth.
• Collaborate effectively across functions to ensure operational excellence.

Skills

Customer-centric mindset

Commercial awareness

Prioritization

Problem-solving

Independent work

Communication skills

Turkish language

English language

Tools

Microsoft Outlook

Microsoft Excel

Job description

Maersk is hiring a Customer Experience Consultant to manage end-to-end shipment lifecycles, build strong customer relationships, and collaborate with global teams to ensure seamless service delivery.

The role emphasizes a customer-centric mindset, strong commercial awareness, and proficiency in MS Office. Fluency in Turkish and English is required for daily interactions in an international logistics environment.