Lead, After-Sales – HVAC & Service Excellence

Koccareers; Çankaya; On-site; TRY 150,000 - 210,000; Full time

Job summary

Beko is seeking a results-driven Lead - After Sales (HVAC) to join the Customer Care Directorate in Ankara, Türkiye. This leadership role centers on overseeing field operations, project implementations, and the dealer/service network to ensure high standards of service delivery.

The candidate will visit sites, coordinate with customers and investors, and monitor compliance with company procedures. English proficiency is required for this role.

Qualifications

• Minimum 2 years of experience in commercial HVAC systems.
• Strong knowledge of AutoCAD and HVAC software.
• Excellent verbal and written English communication.
• Flexible and open to new perspectives; good team player.

Responsibilities

• Visit construction sites for project implementation checks.
• Communicate with customers and investors; resolve issues.
• Visit authorized dealers and service centers; ensure problem solving.
• Oversee compliance of service centers with company procedures and standards.
• Supervise pay-benefit administration for authorized services.
• Report activities to regional administrator.

Skills

Team leadership

HVAC knowledge

English communication

Time management

Microsoft Office

Tools

AutoCAD

HVAC software

Job description

Beko is seeking a results-driven Lead - After Sales (HVAC) to join the Customer Care Directorate in Ankara, Türkiye. This leadership role centers on overseeing field operations, project implementations, and the dealer/service network to ensure high standards of service delivery.

The candidate will visit sites, coordinate with customers and investors, and monitor compliance with company procedures. English proficiency is required for this role.