Key Account Manager

Philips; Fatih; On-site; TRY 350,000 - 550,000; Full time

Job summary

Philips is seeking an experienced E-commerce Key Account Manager to drive growth for our Turkish online channels. You will own end-to-end management of major e-commerce accounts, leveraging data-driven insights to optimize revenue, margin and promotions.

You will work across Marketing, Retail Media, Supply Chain and Finance to ensure our brands are visible, competitive, and successful online, while developing customer-specific strategies and annual business plans.

Qualifications

• Degree in Business Administration, Marketing, Digital Business, or related field.
• 8+ years of professional experience, at least 5 years in E-Commerce Key Account Management or Digital Sales.
• Strong understanding of online customers, digital business models, and performance drivers.
• Highly analytical mindset with a passion for data-driven decision-making.
• Strong ownership, negotiation skills, and customer-centric thinking.
• Curiosity and openness to explore and apply digital and AI tools in daily work.
• Excellent communication and collaboration skills in cross-functional teams.
• Fluency in English.

Responsibilities

• Drive and shape the growth of our e-commerce business across key online customers in Turkish market, owning accounts end-to-end.
• Collaborate cross-functionally with Marketing, Retail Media, Supply Chain and Finance to ensure visibility and competitiveness online.
• Own revenue, margin, forecasting and promotions for assigned e-commerce accounts.
• Develop and execute customer-specific e-commerce strategies and annual joint business plans.
• Build and optimize e-commerce fundamentals: digital shelf, product content/SEO, availability, search performance, and retail media.
• Plan and evaluate promotional calendars and investment strategies.
• Analyze sell-out data, market trends and shopper insights to find growth opportunities.
• Monitor KPIs such as conversion rate, traffic, content score and on-shelf availability using dashboards.

Skills

Analytical mindset

Negotiation skills

Customer-centric thinking

Communication & collaboration

Digital & AI tools openness

Fluency in English

Education

Bachelor’s degree in Business Administration, Marketing, Digital Business or related field

Job description

Job Title

Key Account Manager

Job Description

Job title:

E-Commerce Key Account Manager

Your role:

In this role, you have the opportunity to:

• Drive and shape the growth of our e-commerce business across key online customers in Turkish market. You will take full commercial ownership of your accounts, leveraging strong e-commerce fundamentals, data-driven decision-making, and impactful customer relationships.
• Working cross-functionally with Marketing, Retail Media, Supply Chain, and Finance, you will ensure our brands are visible, competitive, and successful in the online environment.
• Full end-to-end ownership of assigned e-commerce key accounts, including revenue, margin, forecasting, and promotional planning
• Development and execution of customer-specific e-commerce strategies and annual joint business plans
• Building and continuously optimizing e-commerce fundamentals:
• Digital shelf excellence
• Product content & SEO
• Availability (OSA)
• Search performance
• Retail media activation
• Planning, steering, and evaluating promotional calendars and investment strategies
• Analyzing sell-out data, market trends, and shopper insights to identify growth opportunities
• Proactively tracking and managing key KPIs such as conversion rate, traffic, content score, and on-shelf availability
• Leveraging advanced e-commerce tools and dashboards to monitor and optimize performance

You’re the right fit if:

• A degree in Business Administration, Marketing, Digital Business, or a related field
• Min 8 years of professional experience at least 5 years commercial experience in E-Commerce Key Account Management or Digital Sales
• Strong understanding of online customers, digital business models, and performance drivers
• A highly analytical mindset with a passion for data-driven decision-making
• Strong ownership, negotiation skills, and customer-centric thinking
• Curiosity and openness to explore and apply digital and AI tools in daily work
• Excellent communication and collaboration skills in cross-functional teams
• Fluency in English

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers' or suppliers' locations.

About Philips
Are you ready to do the work of your life to help the lives of others?