Key Account Manager

Randstad Türkiye; Fatih; On-site; TRY 60,000 - 85,000; Full time

Job summary

Randstad Türkiye is looking for a Key Account Manager to support a market leader in Pet Nutrition. The ideal candidate will manage key accounts, develop business plans, and ensure the delivery of strategic objectives.

This role requires a minimum of 8 years of sales experience with expertise in managing major Discounter Channels. Advanced proficiency in English and strong customer relationship management skills are essential.

Qualifications

• 8+ years of sales experience, preferably in national key account management.
• Proven experience in managing major Discounter Channels like BIM, A101, Şok.
• Advanced fluency in written and spoken English is mandatory.

Responsibilities

• Deliver strategic objectives of Key Accounts and develop business plans.
• Manage full Profit Loss responsibility and customer relationships.
• Lead Joint Business Planning (JBP) with assigned customers.

Skills

Sales experience

National key account management

Advanced fluency in English

Excel expertise

PowerPoint expertise

P&L responsibility

Trade promotion management

Customer relationship management

Education

Bachelor's degree from reputable universities

Tools

MS Office

Job description

Our client is a world-renowned, global FMCG powerhouse and a market leader in the rapidly expanding Pet Nutrition sector. We are looking for "Key Account Manager".

Responsibilities

• Responsible for delivering strategic objectives of Key Accounts, protecting and growing total customer volume, and developing comprehensive business, sales, activation, and investment plans.
• Act as a "Future Leadership Pipeline" designed to groom high‑potential talent for future senior executive roles like Modern Trade Head or Sales Director.
• Manage a massive business scope and budget responsibility.
• Own full Profit Loss responsibility and budget management for assigned customers.
• Deliver sales targets through the execution of customer sales and marketing plans.
• Manage trade promotion budgets for assigned customers in compliance with company policies and allocated budgets.
• Track and optimize core commercial KPIs including Gross Sales, Net Sales, Volume, Trade Expenditure, and Gross Profitability.
• Develop and implement comprehensive customer business plans within the approved investment framework to achieve annual objectives.
• Lead Joint Business Planning (JBP) processes with assigned customers.
• Lead the preparation and organization of Top‑to‑Top senior management meetings with key retailers.
• Build strong customer relationships by gathering feedback, responding to business needs, and developing actionable recommendations.
• Provide timely market intelligence, category expertise, and shopper insights to customers to support category growth initiatives.
• Identify growth opportunities and develop recommendations to drive category performance.
• Consolidate and report retailer feedback regarding execution issues and business opportunities.
• Lead customer‑related business development projects in collaboration with internal stakeholders and cross‑functional teams.
• Work closely with Finance, Marketing, and Supply Chain departments to align customer expectations with company objectives.

Qualifications

• Minimum 8+ years of sales experience, with a strong track record in national key account management.
• Proven experience in managing major Discounter Channels (e.g., BIM, A101, Şok) is a strict must.
• Advanced fluency in written and spoken English is mandatory.
• Bachelor’s degree (BA) from reputable universities.
• Advanced level of MS Office knowledge, especially Excel and PowerPoint.
• Strong expertise in full Profit Loss (P&L) responsibility and budget management.
• Proven experience in managing trade promotion and trade investment budgets.
• Solid background in developing and executing comprehensive customer business plans and Joint Business Planning (JBP) processes.
• Strong capability in tracking and driving core commercial KPIs (Gross/Net Sales, Volume, Gross Profitability).
• Experience in leading customer‑related business development projects and driving cross‑functional collaboration (with Finance, Marketing, Supply Chain).
• Proven ability to build strong customer relationships and lead senior‑level Top‑to‑Top meetings.
• Key Competencies: Action Orientation, Resilience Accountability, Commercial Acumen, Collaboration Communication, and Analytical Skills.