IT Support Technician

ITProposal; Şişli; On-site; TRY 1,641,138 - 2,297,593; Full time

Job summary

ITProposal is seeking an experienced IT Support Technician (On-Call) based in Belgium to join the team on an on-call basis. The role covers onsite support, hardware and software troubleshooting, and escalation of complex issues, with a focus on delivering strong customer service and SLA adherence.

Ideal candidates will have hands-on experience with Windows operating systems, Office applications, and basic networking, and must be available for on-call shifts as required.

Qualifications

• Experience in onsite or desktop IT support.
• Strong hardware and software troubleshooting skills.
• Knowledge of Windows OS and Microsoft Office.
• Basic networking knowledge (TCP/IP, LAN/WAN, Wi-Fi).
• Excellent communication and problem-solving skills.
• Must be based in Belgium.
• Availability for on-call assignments.

Responsibilities

• Provide onsite IT support and break/fix services
• Troubleshoot hardware, software, and networking issues
• Install, configure, and replace desktops, laptops, printers, and peripherals
• Support end-user devices and operating systems
• Escalate complex technical issues when required
• Deliver excellent customer service while meeting SLA requirements

Skills

Onsite support

Desktop support

Hardware troubleshooting

Software troubleshooting

Windows OS

Office suite

Networking basics

Customer service

Communication skills

Job description

IT Support Technician (On-Call)

We are looking for an experienced IT Support Technician based in (location) to join our team on an on-call basis.

Key Responsibilities

• Provide onsite IT support and break/fix services
• Troubleshoot hardware, software, and networking issues
• Install, configure, and replace desktops, laptops, printers, and peripherals
• Support end-user devices and operating systems
• Escalate complex technical issues when required
• Deliver excellent customer service while meeting SLA requirements

Requirements

• Experience in onsite IT support or desktop support
• Strong hardware and software troubleshooting skills
• Knowledge of Windows operating systems and Microsoft Office
• Basic networking knowledge (TCP/IP, LAN/WAN, Wi-Fi)
• Excellent communication and problem-solving skills
• Must be based in Belgium
• Availability for on-call assignments