IT Support Engineer II: Infrastructure & On-Call Ops

Amazon Inc.; Büyük Çavuşlu Mahallesi; Presencial; TRY 100.000 - 180.000; Jornada completa

Descripción de la vacante

Amazon Turkey Operasyon Hizmetleri Limited Sirketi is seeking an IT Support Engineer to join a multinational IT team supporting on-site and on-call infrastructure across our operations network. You will be an escalation point for IT support technicians, remote teams, and operations, delivering high-quality results.

You will report to the IT Manager, help resolve hardware, software, server and networking issues, and participate in projects to improve efficiency and resilience.

Formación

• Experience in a dynamic environment with a high degree of customer service.
• Experience troubleshooting integrated and interdependent computer systems.
• 1+ years of Windows, Mac or Linux Operating systems support experience.

Responsabilidades

• Work with a busy support team to implement and maintain IT infrastructure.
• Communicate confidently with senior management across multiple entities.
• Provide a support service that keeps IT equipment and infrastructure running at optimum performance.
• Ensure all KPIs and SLAs are met at home site and remote sites.
• Run projects across the site to implement changes to the infrastructure.

Conocimientos

Customer service

Troubleshooting

OS support (Windows/Mac/Linux)

On-call readiness

Herramientas

Networking equipment

Servers & IT infrastructure

Descripción del empleo

Amazon Turkey Operasyon Hizmetleri Limited Sirketi is seeking an IT Support Engineer to join a multinational IT team supporting on-site and on-call infrastructure across our operations network. You will be an escalation point for IT support technicians, remote teams, and operations, delivering high-quality results.

You will report to the IT Manager, help resolve hardware, software, server and networking issues, and participate in projects to improve efficiency and resilience.