Change Operations Manager, Turkey Fulfilment Center Operations

Amazon Inc.; Fatih; On-site; TRY 100,000 - 150,000; Full time

Job summary

Amazon Turkey Operasyon Hizmetleri Limited Sirketi is seeking an experienced Operations Manager to lead outbound on-site operations, ensure safety, and optimize processes across the site.

You will manage a team of Area Managers, set schedules, measure performance with KPIs, and drive Lean and Six Sigma initiatives to improve customer experience and reduce costs.

Qualifications

• 8+ years of operations management experience
• Lean, Six Sigma and Kaizen techniques
• Speak, write, and read fluently in Turkish & English

Responsibilities

• Maintain Health and Safety standards on-site and promote safety culture
• Monitor and improve customer experience and delivery performance
• Develop KPIs and SLAs through daily management and follow-up
• Lead lean projects and participate in Six Sigma initiatives
• Handle inventory data collection and update operations metrics hourly
• Collaborate with HR, Finance, Facilities, Safety and IT on staffing and performance
• Drive process improvements and cost optimization across the site

Skills

Analytical thinking

Turkish fluency

English proficiency

Education

Bachelor's degree

Job description

Description

At Amazon, we pioneer.

We also treat every single day like it’s day one. And we never sit still while we do it.

Are you up for crafting solutions and solving tomorrow’s problems today?

Then we have the opportunity for you!

We’re seeking experienced, Operations Managers to join our network.

As an Operations Manager, you’ll deliver inspiring, supportive leadership for the teams you lead. But at the same time, you don’t shy away from rolling up your sleeves and getting involved whenever necessary.

You’ll be directly responsible for developing a team of Area Managers and their direct report. The quality of your leadership is key to success in this role: you’ll tactfully motivate and inspire your teams to do their best work, while planning schedules and activities that balance their needs with that of the business.

Another key aspect of the role is to lead on numerous process improvement projects, with the aim of streamlining all activities, both for yourself and the team members you lead. The ideas, innovation and leaps out of the status quo that you come up with could very well be rolled out across the Amazon network: this immense opportunity is yours for the taking.

Key job responsibilities

Responsibilities

Your role will be pivotal in the overall management, control, organization and direction of Outbound operational areas of your site. Your responsibilities will include, amongst others:

• Maintaining Health and Safety standards within your remit area, while promoting and inspiring a culture of safety on-site,


• Monitor, analyze and work on improvement of customer experience and delivery performance.


• Maintain and develop KPIs and SLAs through daily management and follow-up.


• Become proficient on specific, larger-scale processes and activities, such as 5S audits,


• In your inventory control and systems environment, you’ll handle meaningful data collection, updating operations metrics on an hourly basis,


• Therefore, you’ll aim to achieve productivity targets, reduce cost per unit, eliminate errors and ensure an excellent customer experience,


• Partnering closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules and performance levels,


• Implement progressive process change and contribute in cross-functional Six Sigma initiatives within your site and the broader Amazon EU Operations network,


• Contribute to process improvement and cost optimization initiatives. Lead lean projects in order to ensure continuous and sustainable improvements.

Basic Qualifications

• Experience solving analytical problems, either in professional experience (data analysis) or education


• Speak, write, and read fluently in Turkish & English, and have the ability to take direction in English


• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays


• 8+ years of operations management experience


• Bachelor's degree


• 8+years Operations Management experience in manufacturing, production, distribution environment or related industry


• Experience in Lean, Six Sigma and Kaizen techniques

Preferred Qualifications

• MBA, strong stakeholder management , core FC ops experience , +10 years

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Turkey Operasyon Hizmetleri Limited Sirketi

Job ID: A10602205