IT Support Engineer II: Infrastructure & On-Call

Amazon.com Inc.; Fatih; Presencial; TRY 320.000 - 420.000; Jornada completa

Descripción de la vacante

Amazon Inc. is hiring an IT Support Engineer to join our IT team and maintain critical infrastructure across our operations network. You will work with a multinational team, resolve issues, and drive improvements while supporting both on-site and remote environments.

You will collaborate with IT managers, engineers, and business units to ensure uptime, meet KPIs, and contribute to projects that enhance infrastructure scalability and security.

Formación

• Experience in a dynamic environment with a high degree of customer service.
• Experience troubleshooting integrated and interdependent computer systems.
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach.

Responsabilidades

• Work as part of a busy support team to implement and maintain IT infrastructure.
• Communicate confidently, both verbally and in writing, with senior management stakeholders at varying levels across multiple business entities.
• Provide a support service that keeps all IT equipment and infrastructure running at optimum performance.
• Ensure all departmental KPIs and SLAs are met on your home site and on any remote sites that you and your team support.
• Run projects across the site, working closely with the business, fellow engineers, and remote support teams to implement changes and additions to the site’s technology infrastructure in line with changing business and IT requirements.
• Keep a keen eye on business and technology trends.
• Travel occasionally, as the role requires.

Conocimientos

Customer service

Troubleshooting

OS Support

Networking basics

Herramientas

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

Microsoft hardware

AWS

Descripción del empleo

Amazon Inc. is hiring an IT Support Engineer to join our IT team and maintain critical infrastructure across our operations network. You will work with a multinational team, resolve issues, and drive improvements while supporting both on-site and remote environments.

You will collaborate with IT managers, engineers, and business units to ensure uptime, meet KPIs, and contribute to projects that enhance infrastructure scalability and security.