IT Support Analyst

Constructor Knowledge; Fatih; On-site; TRY 180,000 - 240,000; Full time

Job summary

Constructor Knowledge is seeking an IT support specialist to provide on-site and remote assistance for desktops, laptops, printers, and peripherals. Regular visits to the Istanbul office (Wed/Thu) and occasional Sakarya support will be required.

You will administer Intune MDM, manage Autopilot provisioning, and troubleshoot end-user issues across Windows and macOS. Ideal candidates have a BSc in a tech field or 1–3 years in a similar role, strong English, and familiarity with ITSM tools and

Qualifications

• BSc in tech-related fields or 1–3 years in IT support.
• Knowledge of IT infrastructure models.
• Experience with Microsoft 365, Entra ID, Intune MDM, and basic networking.
• Experience with Windows OS and macOS.
• Experience with ITSM platforms/tools; strong English skills.

Responsibilities

• Provide on-site and remote IT support for desktops, laptops, printers, and devices.
• Visit Istanbul office every Wednesday and Thursday; occasional Sakarya visits.
• Administer Microsoft Intune MDM for devices and policies.
• Manage device provisioning with Windows Autopilot and Apple enrollment.
• Troubleshoot hardware, software, OS, and network issues.

Skills

End-user support

English proficiency

Problem solving

Technical communication

Education

BSc in IT/Computing

Tools

Microsoft 365

Entra ID

Intune MDM

Windows 10/11

macOS

ITSM tools

Job description

• Provide on-site and remote IT support for desktops, laptops, printers, mobile devices, and peripherals through the corporate ticketing system
• Deliver on-site support with regular visits to the Istanbul office (every Wednesday and Thursday) and occasional support visits to the Sakarya office based on business demand
• Administer and support Microsoft Intune as the organization's Mobile Device Management (MDM) platform, including device enrollment, compliance policies, configuration profiles, application deployment, security baselines, and endpoint lifecycle management for both Windows and macOS devices
• Manage device provisioning and deployment using Windows Autopilot and Apple device enrollment methods to ensure a seamless onboarding experience
• Troubleshoot and resolve end-user hardware, software, operating system, network connectivity, and endpoint management issues in a timely manner
• Install, configure, maintain, and support hardware, operating systems, software applications, printers, and network-connected devices
• Provision, onboard, and offboard users, including account setup, device assignment, access management, and compliance with IT security policies
• Manage day-to-day helpdesk operations, handling tickets across varying priority levels while ensuring adherence to service-level expectations
• Perform remote diagnostics and troubleshooting using appropriate tools and techniques to resolve user incidents and service requests
• Maintain accurate IT asset inventory records, including endpoint devices, peripherals, software licenses, and spare equipment stock
• Manage and support local office IT infrastructure, including:
• Internet service providers (ISP) and internet connectivity
• Office routers, switches, firewalls, and Wi-Fi equipment
• Physical access control systems
• Network cabling and local infrastructure components
• Support and maintain meeting rooms, audio-visual equipment, video conferencing platforms, and collaboration technologies
• Assist with IT infrastructure projects, device refresh programs, office expansions, migrations, and technology rollouts
• Monitor endpoint compliance, security posture, and device health, ensuring adherence to corporate IT and cybersecurity standards
• Create and maintain technical documentation, asset records, operational procedures, and knowledge base articles
• Identify opportunities to improve IT support processes, automation, endpoint management, and user experience through continuous improvement initiatives

Qualifications and Experience:

• BSc in tech-related fields and/or 1-3 years’ experience in a similar IT support role
• Good knowledge of IT infrastructure models
• Good knowledge of Microsoft 365, Entra ID, Intune MDM, and basic networking (TCP/IP, DNS, DHCP, EAP-TLS)
• Experience working with Windows OS (10/11) and macOS
• Experience with ITSM platforms/tools
• Basic understanding of security protocols, antivirus tools, and backup solutions.
• Professional proficiency in spoken and written English.