System Support Specialist

Hitit; Çankaya; On-site; TRY 160,000 - 220,000; Full time

Job summary

Hitit is seeking a System Support Specialist to join our expanding technology team. You will build and support the infrastructure, ensure system availability, and coordinate with internal users and clients to keep services running smoothly.

The role requires shifts in the office, strong English, and practical knowledge of Linux/Windows servers, Java basics, and network concepts. Join Hitit to advance travel tech worldwide.

Qualifications

• Bachelor’s or Associate degree in Computer/IT related field.
• Willing to work in office shifts (3 shifts).
• Proficient in English.
• Strong communication and teamwork.
• Good stress management and detail-oriented.
• Familiar with Linux and Windows server OS.
• Basic knowledge of Java and middleware (Tomcat).
• Basic knowledge of TCP/IP networking.
• Basic knowledge of SVN, VPN, Token; F5 Load Balancer basics.
• Knowledge of monitoring tools (Nagios, Zabbix, etc.).
• Jenkins for deployment and Servicenow ITSM basics.

Responsibilities

• Building hardware, network and system infrastructures for access and user definitions.
• Coordinate with relevant people to provide necessary support.
• Install and support software for the infrastructure.
• Record issues in HELP DESK and provide resolution.
• Manage version control of infrastructure software in SVN.
• Monitor infrastructure errors, notify customers after fixes.
• Prepare help files, handbooks and related documents.
• Set up security definitions for system access.
• Ensure DR systems availability and monitor status.

Skills

English proficiency

Strong communication

Team player

Troubleshooting

Linux basics

Windows server basics

Java basics

Networking fundamentals

SVN

Education

Bachelor’s or Associate degree in IT/CS

Tools

SVN

VPN/Token

F5 Load Balancer

Jenkins

Nagios/Zabbix

Monitoring tools

Job description

Established in 1994 by two visionary airline executives, Hitit Computer Services Inc. has since become one of the world's leading airline and travel IT solutions and business services providers.Türkiye's first airline and travel technology company, Hitit, is the technological partner of more than 60 domestic and foreign airline companies. Hitit, the world's 3rd largest aviation software company, exports the software produced by Turkish engineers to 40+ countries on 6 continents. In its headquarter located in Türkiye's one of the largest technology centers, ITU Technopark, Hitit produces software solutions that enable millions of passengers to travel every year. By combining aviation and technology, Hitit offers an experience at the heart of two dynamic, trend-setting, and promising sectors, which provides a different and stimulating experience for those who want to have a global business experience and pursue a career in the field of travel technologies that will shape the future.

We are looking for a System Support Specialist to join our growing team.

Main Responsibilities:

• Building the hardware, network and system infrastructures for the company and the customer, providing the necessary equipment for the access of the users, making the necessary user definitions. Providing support and taking the necessary measures to ensure that the systems are operational and accessible.
• Ensure the problems related to the modules are communicated to the relevant people and to provide the necessary support.
• Installing and supporting the software produced/used for the infrastructure.
• Note the problems reported by internal and external users to HELP DESK, carry out support activities for the solution of the problems. Handle/Solve the requests recorded in HELP DESK by internal users.
• Ensure that the documents of the infrastructure software are in the version control system SVN.
• Following the infrastructure-related errors that cannot be fixed in the Helpdesk program, testing the errors reported, replying to the fixed ones and notifying the customer.
• Preparing the help file, handbook and all documents that may be related to the infrastructure.
• Making the necessary security definitions for system access.
• Taking the necessary measures for the continuity of the systems and infrastructures, making suggestions and reporting.
• Ensuring the availability of the DR systems and monitoring their operational status.

Qualifications:

• Bachelor’s degree or Associate degree in a related field (Computer Education and Instructional Technology, Computer Programming, Information Technologies etc.)
• Available and willing to work in shifts in the office (3 shifts in a day)1-5 years of experience in the related field
• Competent in English
• Strong communication abilities
• Effective team player
• Responsible and detail-oriented
• Analytical thinker
• Capable of managing stress
• Proficient in MS Office and reporting tools
• Familiar with Linux and Windows server operating systems
• Able to use basic Linux commands
• Basic knowledge of Java
• Basic knowledge of topics such as Apache Tomcat in the middleware layer
• Basic knowledge of PLSQL
• Basic Network TCP/IP knowledge
• Basic knowledge of SVN, VPN, Token
• Basic knowledge of F5 Load Balancer
• Knowledge of what Monitoring tools do (such as Nagious, Zabbix, Solarwinds, Netxms, Oracle Enterprise Manager, Pingdom).
• Basic knowledge of Jenkins used for deployment
• Knowledge of help desk tools such as Servicenow
• Basic knowledge of ITIL processes (incident, problem, idea, request)