IT Helpdesk Specialist - Multi-Site & Support Lead

JYSK; Maltepe; On-site; TRY 180,000 - 260,000; Full time

Benefits offered by this job

Organizational shaping

International culture

Career growth

Work-life balance

Training programs

Job summary

JYSK is seeking an IT Helpdesk Team Lead for 1st level support across its stores and head office in Turkey. The role focuses on hardware/software support, incident management, and maintaining store systems (POS, payments, stock, reporting) while coordinating with global IT teams and suppliers.

Ideal candidates have IT education or equivalent experience, strong English, and proven ability to work in a fast-paced, multi-site setting with travel readiness.

Qualifications

• Relevant IT education or equivalent practical experience.
• Advanced English proficiency, both written and spoken.
• Previous experience in Helpdesk, IT Support, or a similar technical support role; experience in the retail industry is preferred.
• Strong troubleshooting, analytical thinking, and problem-solving skills.
• Excellent communication and customer service skills, with a user-oriented approach.
• Ability to work effectively in a fast-paced, multi-site environment.
• Strong coordination and follow-up skills when working with global IT teams, suppliers, banks, and payment service providers.
• Willingness and ability to travel frequently.

Responsibilities

• Support stores and head office users on hardware, software, user accounts, connectivity and business applications
• Log, prioritize and follow up incidents, escalating to global IT teams or suppliers when needed
• Constant support of store systems for sales, payments, stock and reporting, including POS and payment terminals, and coordinate with banks and payment providers
• Keep the infrastructure running in stores and at head office: servers, PCs, printers, mobile devices, network, internet, security cameras and customer counting systems
• Set up the IT infrastructure for new store openings and support relocations and closures
• Handle IT purchasing end to end: quotations, orders, deliveries, renewals, contracts and cancellations, including supplier performance and cost follow-up
• Manage IT assets and user accounts from handover to disposal, in line with information security standards
• Translate global IT documentation into Turkish and roll it out to the stores. Create and maintain documentation, user guides, and support materials.
• Test new applications and updates, document solutions, train users and find permanent fixes for recurring issues
• Act as the contact point between stores, head office, global IT and suppliers, and report on incidents, projects and openings

Skills

Helpdesk

Customer Service

English Proficiency

Troubleshooting

Coordination

Education

IT Education/Experience

Job description

JYSK is seeking an IT Helpdesk Team Lead for 1st level support across its stores and head office in Turkey. The role focuses on hardware/software support, incident management, and maintaining store systems (POS, payments, stock, reporting) while coordinating with global IT teams and suppliers.

Ideal candidates have IT education or equivalent experience, strong English, and proven ability to work in a fast-paced, multi-site setting with travel readiness.