IT Helpdesk Lead – 1st Level Support (Multisite)

JYSK; Turkey; On-site; TRY 180,000 - 300,000; Full time

Job summary

JYSK is seeking an IT Helpdesk Team Lead (1st Level Support) in Turkey to drive frontline IT support across stores and head office. You will oversee incident handling, infrastructure upkeep, and IT purchasing, while coordinating with global teams and suppliers to ensure smooth operations.

Ideal candidates have retail IT experience, strong troubleshooting skills, and excellent communication in English. Willingness to travel and work in a fast-paced, multi-site environment is essential.

Qualifications

• Experience in IT helpdesk or support roles, preferably in retail environments.
• Proven troubleshooting and problem-solving abilities across hardware and software.
• Excellent written and spoken English; strong customer service orientation.
• Ability to coordinate with global IT teams, suppliers and banks; travel frequently.

Responsibilities

• Support stores and head office users on hardware, software, accounts, connectivity and business apps.
• Log, prioritize, and escalate incidents to global IT teams or suppliers as needed.
• Maintain store systems for sales, payments, stock and reporting (POS, terminals).
• Keep IT infrastructure running at stores and head office: servers, PCs, printers, networks, security systems.
• Set up IT for new store openings and support relocations and closures.
• Handle IT purchasing end-to-end: quotations, orders, renewals, contracts, cancellations.
• Manage IT assets and user accounts, ensuring information security standards.
• Translate global IT docs into Turkish and train users; create support materials.

Skills

IT Helpdesk

Helpdesk experience

Retail IT support

English proficiency

Troubleshooting

Communication

Coordination

Travel willingness

Education

Relevant IT education or equivalent practical experience

Job description

JYSK is seeking an IT Helpdesk Team Lead (1st Level Support) in Turkey to drive frontline IT support across stores and head office. You will oversee incident handling, infrastructure upkeep, and IT purchasing, while coordinating with global teams and suppliers to ensure smooth operations.

Ideal candidates have retail IT experience, strong troubleshooting skills, and excellent communication in English. Willingness to travel and work in a fast-paced, multi-site environment is essential.