IT Helpdesk Lead: Global Retail Tech & Support

JYSK; Fatih; On-site; TRY 300,000 - 540,000; Full time

Benefits offered by this job

International environment

Career development

Work-life balance

Training courses

Job summary

JYSK is seeking a skilled IT Helpdesk Team Lead 1st Level Support to join our IT organisation. You will lead a team providing frontline technical assistance to stores and head office, ensuring stable IT services across multiple sites.

Responsibilities include incident management, store system support (POS, payments), IT purchasing, and creating user guides. Travel frequency is expected as part of the role, supporting new openings and relocations.

Qualifications

• IT education or equivalent practical experience.
• Advanced English proficiency (written and spoken).
• Experience in Helpdesk/IT Support; retail experience preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service.
• Ability to work in fast-paced, multi-site environment.
• Willingness to travel frequently.

Responsibilities

• Support stores and head office users on hardware, software, user accounts, connectivity and business applications.
• Log, prioritize and follow up incidents, escalating to global IT teams or suppliers when needed.
• Constant support of store systems for sales, payments, stock and reporting, including POS and payment terminals, and coordinate with banks and payment providers.
• Keep the infrastructure running in stores and at head office: servers, PCs, printers, mobile devices, network, internet, security cameras and customer counting systems.
• Set up the IT infrastructure for new store openings and support relocations and closures.
• Handle IT purchasing end to end: quotations, orders, deliveries, renewals, contracts and cancellations, including supplier performance and cost follow-up.
• Manage IT assets and user accounts from handover to disposal, in line with information security standards.
• Translate global IT documentation into Turkish and roll it out to the stores. Create andmaintaindocumentation, user guides, and support materials.
• Test new applications and updates, document solutions, train users and find permanent fixes for recurring issues.
• Act as the contact point between stores, head office, global IT and suppliers, and report on incidents, projects and openings.

Skills

IT education

Advanced English

Helpdesk experience

Troubleshooting

Communication skills

Multi-site work

Coordination

Willing to travel

Education

IT education or equivalent

Job description

JYSK is seeking a skilled IT Helpdesk Team Lead 1st Level Support to join our IT organisation. You will lead a team providing frontline technical assistance to stores and head office, ensuring stable IT services across multiple sites.

Responsibilities include incident management, store system support (POS, payments), IT purchasing, and creating user guides. Travel frequency is expected as part of the role, supporting new openings and relocations.