IT HELPDESK SUPPORTER

JYSK; Maltepe; On-site; TRY 180,000 - 260,000; Full time

Benefits offered by this job

Organizational shaping

International culture

Career growth

Work-life balance

Training programs

Job summary

JYSK is seeking an IT Helpdesk Team Lead for 1st level support across its stores and head office in Turkey. The role focuses on hardware/software support, incident management, and maintaining store systems (POS, payments, stock, reporting) while coordinating with global IT teams and suppliers.

Ideal candidates have IT education or equivalent experience, strong English, and proven ability to work in a fast-paced, multi-site setting with travel readiness.

Qualifications

• Relevant IT education or equivalent practical experience.
• Advanced English proficiency, both written and spoken.
• Previous experience in Helpdesk, IT Support, or a similar technical support role; experience in the retail industry is preferred.
• Strong troubleshooting, analytical thinking, and problem-solving skills.
• Excellent communication and customer service skills, with a user-oriented approach.
• Ability to work effectively in a fast-paced, multi-site environment.
• Strong coordination and follow-up skills when working with global IT teams, suppliers, banks, and payment service providers.
• Willingness and ability to travel frequently.

Responsibilities

• Support stores and head office users on hardware, software, user accounts, connectivity and business applications
• Log, prioritize and follow up incidents, escalating to global IT teams or suppliers when needed
• Constant support of store systems for sales, payments, stock and reporting, including POS and payment terminals, and coordinate with banks and payment providers
• Keep the infrastructure running in stores and at head office: servers, PCs, printers, mobile devices, network, internet, security cameras and customer counting systems
• Set up the IT infrastructure for new store openings and support relocations and closures
• Handle IT purchasing end to end: quotations, orders, deliveries, renewals, contracts and cancellations, including supplier performance and cost follow-up
• Manage IT assets and user accounts from handover to disposal, in line with information security standards
• Translate global IT documentation into Turkish and roll it out to the stores. Create and maintain documentation, user guides, and support materials.
• Test new applications and updates, document solutions, train users and find permanent fixes for recurring issues
• Act as the contact point between stores, head office, global IT and suppliers, and report on incidents, projects and openings

Skills

Helpdesk

Customer Service

English Proficiency

Troubleshooting

Coordination

Education

IT Education/Experience

Job description

We believe our employees are key to our success. That is why we strive to offer development and possibilities of growing and finding new challenges within JYSK. Since our founder, Lars Larsen, opened his first store in Denmark in 1979, JYSK has expanded our global presence with stores and web shops in countries around the world.

Our three fundamental JYSK Values – Tradesman, Colleague and Corporate Spirit – express the behaviour and attitude that we can expect from each other. We trust each other, and we believe in Empowerment and freedom with responsibility. We also take pride in rewarding engagement and a great effort among our employees. With the right attitude, opportunities abound in JYSK.

JYSK wants to include everyone, no matter the age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and experience. Together, we secure our inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. Because a great mix of minds, talents and unique personalities makes us a stronger team.

Job Description

WHAT YOUR NEXT JOB WILL BE ABOUT

Your tasks and responsibilities in the job include:

• Support stores and head office users on hardware, software, user accounts, connectivity and business applications
• Log, prioritize and follow up incidents, escalating to global IT teams or suppliers when needed
• Constant support of store systems for sales, payments, stock and reporting, including POS and payment terminals, and coordinate with banks and payment providers
• Keep the infrastructure running in stores and at head office: servers, PCs, printers, mobile devices, network, internet, security cameras and customer counting systems
• Set up the IT infrastructure for new store openings and support relocations and closures
• Handle IT purchasing end to end: quotations, orders, deliveries, renewals, contracts and cancellations, including supplier performance and cost follow-up
• Manage IT assets and user accounts from handover to disposal, in line with information security standards
• Translate global IT documentation into Turkish and roll it out to the stores. Create and maintain documentation, user guides, and support materials.
• Test new applications and updates, document solutions, train users and find permanent fixes for recurring issues
• Act as the contact point between stores, head office, global IT and suppliers, and report on incidents, projects and openings

Qualifications

WHAT SHOULD YOU BRING

We are looking for a new colleague who has:

• Relevant IT education or equivalent practical experience.
• Advanced English proficiency, both written and spoken.
• Previous experience in Helpdesk, IT Support, or a similar technical support role; experience in the retail industry is preferred.
• Strong troubleshooting, analytical thinking, and problem-solving skills.
• Excellent communication and customer service skills, with a user-oriented approach.
• Ability to work effectively in a fast-paced, multi-site environment.
• Strong coordination and follow-up skills when working with global IT teams, suppliers, banks, and payment service providers.
• Willingness and ability to travel frequently.

Additional Information

WHAT WE OFFER YOU

Our IT Helpdesk organisation has recently been restructured, with clear ambitions for quality, efficiency and collaboration. As Team Lead 1st Level Support, you will take responsibility for an experienced team working in a new setup.

Furthermore, we offer you:

• An opportunity to actively shape a newly aligned organization, supported by an experienced central team
• An international environment with a Scandinavian-inspired corporate culture based on trust, openness and development
• A great opportunity to develop and grow professionally and personally
• A workplace that values work-life balance and employee wellbeing
• A range of internal courses and training sessions for personal and professional development