IT Support Specialist

MR DIY Türkiye; Boyalık Mahallesi; On-site; TRY 180,000 - 280,000; Full time

Job summary

MR.DIY Türkiye is seeking a motivated IT Support Specialist with 3–4 years of experience to provide frontline technical support to our internal teams across multiple locations. The ideal candidate has a background in the retail industry, a proactive mindset, and strong communication skills.

If you enjoy fast-paced environments and have a passion for retail technology and end-user support, we’d love to meet you.

Qualifications

• Associate or Bachelor's degree in Computer Engineering, Information Technology, or a related field.
• Minimum of 2 years of IT support experience in retail or high-volume environment.
• Solid understanding of Windows OS and Microsoft Office, G-Suite.
• Hands-on hardware and software troubleshooting.
• Basic networking knowledge (TCP/IP, DNS, DHCP, WIFI).
• Strong communication, problem-solving, and customer service skills.
• Ability to work independently and as part of a global or regional team.

Responsibilities

• Deliver first-line technical support to end-users, resolving hardware, software, and peripheral issues effectively.
• Set up, configure, and maintain desktops, laptops, mobile devices, and other IT equipment.
• Support the implementation and administration of IT infrastructure, in house developed ERP systems, and retail business applications.
• Troubleshoot and resolve network connectivity problems in collaboration with the network team.
• Assist with onboarding/offboarding processes, including device provisioning and account setup.
• Participate in IT projects and support initiatives aligned with business needs.
• Document technical issues and solutions, maintaining accurate support records.
• Support compliance with IT policies, procedures, and security protocols.
• Stay informed about industry trends and recommend relevant improvements.

Skills

Communication

Problem solving

Customer service

Windows OS

Office software

G-Suite

Troubleshooting

Networking basics

Team collaboration

Education

Associate or Bachelor's in Computer Engineering / IT

Job description

MR.DIY first opened its doors in July 2005 as a small hardware store on Jalan Tuanku Abdul Rahman in Kuala Lumpur, Malaysia. Today, with more than 5000 stores worldwide, MR.DIY has expanded its store network in Europe for the first time with Malaysia, Singapore, Thailand, Brunei, Indonesia, Philippines, Cambodia, India, Spain and now Turkey is the most widespread Construction Market and It aims to become one of the Home Goods retailers.

Most MR.DIY stores encompass about average 10,000 square feet per store, providing a comfortable and wholesome family shopping experience. MR.DIY serves more than 188 million customers yearly at all its stores worldwide.

MR.DIY stores offer a wide selection of — approximately 18,000 SKUs — across 5 major categories, namely hardware; household and furnishing; electrical; stationery and sports equipment products; and others (comprising amongst others toys, car accessories, jewellery, and cosmetics).

The company strives to always put customers first by operating an innovative business that is flexible when it comes to providing a wide variety of products, good quality, and value-for-money, holding true to the company motto: “ALWAYS LOW PRICES”.

Position Overview:

We are seeking a motivated IT Support Specialist with 3–4years of experience to provide technical support and assistance to our internal teams across various locations. The ideal candidate will have a background in the retail industry, a proactive mindset, and strong communication skills. If you enjoy fast-paced environments and have a passion for retail technology and end-user support, we’d love to meet you.

Key Responsibilities:

• Deliver first-line technical support to end-users, resolving hardware, software, and peripheral issues effectively.
• Set up, configure, and maintain desktops, laptops, mobile devices, and other IT equipment.
• Support the implementation and administration of IT infrastructure, in house developed ERP systems, and retail business applications.
• Troubleshoot and resolve network connectivity problems in collaboration with the network team.
• Assist with onboarding/offboarding processes, including device provisioning and account setup.
• Participate in IT projects and support initiatives aligned with business needs.
• Document technical issues and solutions, maintaining accurate support records.
• Support compliance with IT policies, procedures, and security protocols.
• Stay informed about industry trends and recommend relevant improvements.

Qualifications:

• Associate or Bachelor's degree in Computer Engineering, Information Technology, or a related field.
• Minimum of 2 year of experience in IT support, preferably in a retail or high-volume operational environment.
• Solid understanding of Windows OS and Microsoft Office, G-Suite products.
• Hands-on experience with hardware and software troubleshooting.
• Basic networking knowledge (e.g., TCP/IP, DNS, DHCP, WIFI).
• Strong communication, problem-solving, and customer service skills.
• Ability to work both independently and as part of a global or regional team.