IT Help Desk Specialist — First‑Line Support & Onboarding

AXA Group; Üsküdar; On-site; TRY 180,000 - 300,000; Full time

Job summary

AXA Partners is seeking an IT Help Desk Specialist to deliver reliable first-line IT support across our international environment. You will resolve hardware, software and end-user issues, manage devices, and assist with onboarding and AD coverage.

Ideal candidates have a Bachelor’s in CS or related field and around 3 years in IT support, with strong Windows, Outlook, AD knowledge and solid English communication. Join a global team focused on excellent employee experience.

Qualifications

• Bachelor's degree in Computer Science or related field.
• Approximately 3 years in IT Help Desk, Service Desk or IT Support.
• Strong knowledge of Windows OS, Microsoft Office and Outlook.
• Experience with Active Directory, desktop support and ticketing systems.
• Understanding of networking fundamentals and enterprise IT environments.
• Excellent troubleshooting, communication and prioritization skills.

Responsibilities

• Provide first-line technical support for hardware, software and end-user requests.
• Install, configure and maintain desktops, laptops and mobile devices.
• Troubleshoot Windows, Office, Outlook, network and AD issues.
• Manage user accounts, access permissions and onboarding/offboarding IT activities.
• Monitor, prioritize and resolve support tickets with a focus on user experience.
• Support IT infrastructure, security standards and business continuity processes.
• Maintain IT asset inventory and contribute to process improvements.
• Collaborate with internal teams and external vendors to deliver IT services.
• Share knowledge and improve Help Desk documentation.

Skills

Windows OS

Microsoft Office

Outlook

Active Directory

Desktop support

Ticketing systems

Networking basics

English communication

Troubleshooting

Customer service

Education

Bachelor's degree in CS or related field

Job description

AXA Partners is seeking an IT Help Desk Specialist to deliver reliable first-line IT support across our international environment. You will resolve hardware, software and end-user issues, manage devices, and assist with onboarding and AD coverage.

Ideal candidates have a Bachelor’s in CS or related field and around 3 years in IT support, with strong Windows, Outlook, AD knowledge and solid English communication. Join a global team focused on excellent employee experience.