IT Helpdesk Specialist

AXA Group; Fatih; On-site; TRY 260,000 - 380,000; Full time

Job summary

AXA Partners is seeking an IT Help Desk Specialist to provide first-line support across the organization, ensuring colleagues stay connected and productive. You will install and maintain desktops, laptops and mobile devices while troubleshooting Windows, Office and AD issues.

We value strong problem-solving skills, a customer-first mindset and clear communication in an international environment. 3 years of IT support experience and a Bachelor’s degree are preferred.

Qualifications

• Proven experience in IT Help Desk, Service Desk or IT Support roles.
• Strong knowledge of Windows OS, Office applications and Outlook.
• Experience with Active Directory and desktop hardware troubleshooting.
• Familiarity with ticketing systems and ITIL concepts.
• Understanding of networking basics and enterprise IT environments.
• Excellent troubleshooting and communication skills.
• Proactive, service-oriented mindset with ability to multi-task.

Responsibilities

• Provide first-line technical support for hardware, software and end-user requests.
• Install, configure and maintain desktops, laptops, mobile devices and workplace technology.
• Troubleshoot Windows, Office, Outlook, network connectivity and AD issues.
• Manage user accounts, access permissions and onboarding/offboarding IT activities.
• Monitor, prioritize and resolve support tickets while ensuring a great user experience.
• Support IT infrastructure, security standards and business continuity processes.
• Maintain accurate IT asset inventory and contribute to process improvements.
• Collaborate with internal teams and external vendors to deliver IT services.
• Share knowledge and improve documentation to enhance Help Desk operations.

Skills

Windows OS

Microsoft Office

Outlook

Active Directory

Ticketing system

Networking basics

Customer focus

English communication

Education

Bachelor’s degree in Computer Science or related field

Job description

Be the first line of support that keeps our business moving.

At AXA Partners, technology is at the heart of everything we do. We’re looking for an IT Help Desk Specialist who is passionate about solving problems, delivering an exceptional employee experience, and ensuring our colleagues stay connected and productive every day. If you enjoy troubleshooting, collaborating with people, and working in a dynamic international environment, we’d love to hear from you.

What you’ll be doing:

As an IT Help Desk Specialist, you’ll play a key role in delivering reliable and high-quality IT support across the organization. You will:

• Provide first-line technical support for hardware, software and end-user requests.
• Install, configure and maintain desktops, laptops, mobile devices and workplace technology.
• Troubleshoot Windows, Microsoft Office, Outlook, network connectivity and Active Directory issues.
• Manage user accounts, access permissions and onboarding/offboarding IT activities.
• Monitor, prioritize and resolve support tickets while ensuring an excellent user experience.
• Support IT infrastructure, security standards and business continuity processes.
• Maintain accurate IT asset inventory and contribute to continuous process improvements.
• Collaborate with internal teams and external vendors to deliver efficient IT services.
• Share knowledge, improve documentation and help enhance our Help Desk operations.

What you’ll bring:

We’re looking for someone who combines strong technical expertise with a customer-first mindset.

• Bachelor’s degree in Computer Science or a related field.
• Around 3 years of experience in an IT Help Desk, Service Desk or IT Support role.
• Strong knowledge of Windows operating systems, Microsoft Office and Outlook.
• Experience with Active Directory, desktop support, hardware troubleshooting and ticketing systems.
• Understanding of networking fundamentals, mobile device support and enterprise IT environments.
• Excellent troubleshooting and problem-solving skills.
• A proactive, service-oriented approach with outstanding communication skills.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Good command of English to communicate in an international business environment.
• A continuous learning mindset and passion for improving the employee technology experience

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics.

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)