IT Operator

Bank of China Turkey; Şişli; On-site; TRY 180,000 - 280,000; Full time

Job summary

Bank of China Turkey is seeking a Helpdesk Support Analyst to assist staff with IT issues and ensure smooth incident handling. This role requires coordination across helpdesk channels and timely ticket resolution within established processes.

We expect a University degree in Computer Science or related majors, at least 2 years of experience, and solid English communication. The candidate should multitask well in a dynamic environment and be proficient with ITSM tools.

Qualifications

• University degree in Computer Science or related majors.
• At least 2 years of related experience.
• Experience with at least one ITSM tool.
• Strong written and verbal communication skills.
• Intermediate English speaking and writing skills.
• Ability to multitask in a dynamic environment.

Responsibilities

• Provide helpdesk support to staff across channels.
• Monitor and route user requests and incidents.
• Follow up tickets in the helpdesk tool and report to IT Service Manager.
• Monitor IT infrastructure and applications, create incident tickets.
• Troubleshoot hardware and software issues.
• Assist with IT asset management and license tracking.

Skills

Helpdesk support

Ticketing system

Communication skills

English proficiency

Multitasking

Education

University degree in Computer Science

Related majors

Tools

ITSM tool

Job description

• Provides helpdesk support to the bank’s staff


• Monitor the user request/incident coming to helpdesk in different channels including helpdesk line, email and helpdesk portal


• Follow up tickets in helpdesk tool, generate statistic report periodically and report to Head of IT Department


• Monitors the events of IT infrastructure and applications and regularly reviews their current status. Create incident ticket in helpdesk tool and follow-up the process of incident


• Monitoring, maintaining and troubleshooting all hardware and software


• Creates daily shift reports/minutes for IT operations which have been successfully passed and reports the same to the IT Service Manager. Manually manages failing operations. In case of any error, informs the IT Service Manager, creates an incident ticket and ensures the central monitoring of the process


• Managing IT contracts and licenses, including tracking, adding, and removing records through Service Desk applications


• Operate the application release publish tool


• Physical installation


• System and application operation according to manual/guidance/plan determined by process owners


• Physical environment system monitoring and control


• Banking End of Day operation


• Fixed asset counting, labeling and recording. Managing IT assets through their lifecycle from acquisition to disposal


• Supporting the purchasing team for all IT-related matters


• Periodically onsite check IT devices running status and warning in Office and Data Centers.


• Physical tape operation in tape liberties


• Daily monitoring of backup jobs.


• Windows Update management of Desktops


• Windows Desktop backup / restore /encrypting


• NAC operation


• Following new technologies and integrating them into our company

Desired Skills & Experience

• University degree in Computer Science or related majors


• At least 2 years of related and / or cross functional experience in industry


• Experience in at least one ITSM tool


• Good written and verbal communication skills


• Medium level of spoken and written English


• Ability to handle multiple tasks at the same time in a dynamic environment