IT Help Desk Specialist: Elevate User Tech Support

AXA Partners; Fatih; On-site; TRY 180,000 - 240,000; Full time

Job summary

AXA Partners is seeking an IT Help Desk Specialist to provide frontline support, keep colleagues connected, and help maintain a productive work environment across our international teams. You will diagnose hardware and software issues and manage user accounts as part of a collaborative IT team.

You will work with vendors to improve service quality while upholding security standards and business continuity. Strong English communication and a proactive mindset are essential.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• Around 3 years of experience in an IT Help Desk, Service Desk or IT Support role.
• Strong knowledge of Windows operating systems, Microsoft Office and Outlook.
• Experience with Active Directory, desktop support, hardware troubleshooting and ticketing systems.
• Understanding of networking fundamentals, mobile device support and enterprise IT environments.
• Excellent troubleshooting and problem-solving skills.
• A proactive, service-oriented approach with outstanding communication skills.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Good command of English to communicate in an international business environment.

Responsibilities

• Provide first-line technical support for hardware, software and end-user requests.
• Install, configure and maintain desktops, laptops, mobile devices and workplace technology.
• Troubleshoot Windows, Microsoft Office, Outlook, network connectivity and Active Directory issues.
• Manage user accounts, access permissions and onboarding/offboarding IT activities.
• Monitor, prioritize and resolve support tickets while ensuring an excellent user experience.
• Support IT infrastructure, security standards and business continuity processes.
• Maintain accurate IT asset inventory and contribute to continuous process improvements.
• Collaborate with internal teams and external vendors to deliver efficient IT services.
• Share knowledge, improve documentation and help enhance our Help Desk operations.

Skills

Windows OS

Microsoft Office

Active Directory

Ticketing systems

Troubleshooting

English communication

Onboarding/offboarding

Networking basics

Education

Bachelor’s degree in Computer Science

Tools

ITSM tooling

Job description

AXA Partners is seeking an IT Help Desk Specialist to provide frontline support, keep colleagues connected, and help maintain a productive work environment across our international teams. You will diagnose hardware and software issues and manage user accounts as part of a collaborative IT team.

You will work with vendors to improve service quality while upholding security standards and business continuity. Strong English communication and a proactive mindset are essential.